Call center

1 week ago


Heliopolis, Cairo, Egypt Derma Club Clinics Full time

Company Description

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Role Description

This is a full-time, on-site position for a Call Center Pharmacist based in Heliopolis. The primary responsibilities include responding to customer inquiries related to medications, providing professional and accurate pharmaceutical advice, addressing patient concerns, processing prescriptions, and coordinating with the clinic team to ensure seamless service delivery. The role also involves maintaining accurate records and ensuring compliance with all regulatory and organizational standards.

Qualifications

  • Strong knowledge of pharmacology, prescription processing, and patient counseling
  • Proficiency in using call center systems and handling patient queries professionally
  • Excellent communication, problem-solving, and active listening skills
  • Familiarity with medical terminology and healthcare industry standards
  • Ability to work collaboratively in a team-oriented environment
  • Bachelor's degree in Pharmacy or a related field
  • Valid license to practice as a pharmacist
  • Previous call center or customer service experience in the healthcare sector is a plus

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