Call Center Agent English Account

5 days ago

Cairo, Cairo, Egypt SSC HR Solutions Full time 25,000 - 40,000 per year
  • Interact with customers over the phone to understand their banking needs.
  • Provide excellent customer service to achieve customer loyalty.
  • Resolve problems over the telephone on the spot.
  • Convert sales opportunities in order to meet financial targets.
  • Clarify and explain procedures and products over the telephone.
  • Capture and report customer feedback towards continual product development.
  • Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company's financial position.
  • Recommends process improvements to facilitate Customer care work and delight the customers.

Requirements

  • University Graduate.
  • Fluent English language is a must.
  • 0-1 years of Customer service experience.
  • Customer-focused.
  • Computer literate.
  • Excellent communication skills.
  • Strong listening skills.
  • fresh grads

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