Fluent English Call Center Agent

5 days ago

Cairo, Cairo, Egypt Aura Communication Full time 15,000 - 30,000 per year

Company Description

Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with a team of over 800 professionals. We offer tailored solutions including call center operations, inbound and outbound services, and back-office support. Our expertise lies in delivering flexible and high-quality customer care, sales, marketing, and technical support services. At Aura Communication, we are committed to enhancing customer experiences through customized, high-impact solutions.

Role Description

This is a full-time hybrid role for a Fluent English Call Center Agent based in Cairo, Egypt, with the opportunity for partial work-from-home arrangements. The role involves handling customer inquiries via phone, email, and other communication channels to ensure a high level of satisfaction. Responsibilities include resolving customer concerns, providing accurate information about products and services, and maintaining detailed records of interactions in company systems. Agents will also collaborate with team members to ensure consistent and efficient customer support.

Qualifications

  • Strong customer service and support skills, with experience in Customer Service Representatives and Customer Satisfaction
  • Excellent interpersonal and communication skills, with the ability to manage and resolve customer inquiries effectively
  • Proficiency in using computer systems, tools, and applications
  • Fluency in English (spoken and written) is a must
  • Flexibility to work in a hybrid environment and adapt to a fast-paced setting
  • Previous experience in call center perations is a plus

Job Details

  • It's Hybrid module
  • Paid training program
  • Transportation provided
  • Equipment provided
  • Social and Medical insurance
  • Attractive Salary and Kpis

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