Call Center Agent
19 hours ago
Company Description
Aura Communication, established in 2012 in Cairo, Egypt, employs over 800 professionals dedicated to delivering exceptional customer experiences. The company specializes in providing customized Business Process Outsourcing (BPO) services, including call center solutions, inbound and outbound customer care, back office services, and technical support. Aura Communication is known for its flexible, high-quality customer support, with a focus on customer care, sales, marketing, and technical assistance, tailored to meet the unique needs of its clients.
Role Description
This is a full-time hybrid role for a Call Center Agent (English Account) based in Cairo, Egypt, with the flexibility for some remote work. The Call Center Agent will handle inbound and outbound calls, address customer inquiries and complaints, and provide exceptional customer support. Additional responsibilities include maintaining accurate records of customer interactions and ensuring high levels of customer satisfaction and professionalism in every interaction.
Qualifications
- Proficient in Customer Service Representation, Customer Support, and ensuring Customer Satisfaction.
- Strong Interpersonal Skills and the ability to handle diverse customer interactions with professionalism and efficiency.
- English language proficiency, both written and spoken, required for effective communication with clients.
Job Details
- Hybrid Module
- WFH flexibility
- Transportation provided
- Equipment provided
- Connectivity Allowance
- Social Medical and Life Insurance
- Attractive Salary and Kpis up to 18k
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