Call Center agent

4 days ago

Cairo, Cairo, Egypt teleperformance Full time 25,000 - 35,000 per year

Company Description

Teleperformance is a global leader in digital business services, delivering exceptional customer experiences on behalf of the world's most respected brands. With a presence in over 90 countries and a team of more than 500,000 employees, Teleperformance combines advanced technology with human empathy to provide seamless, omnichannel support across industries.

Role Description

This is a full-time on-site role for a Call Center Agent - English, located in Cairo. The Call Center Agent will handle inbound and outbound calls, provide exceptional customer service, address inquiries, and resolve issues efficiently. Additional responsibilities include maintaining accurate customer records, assisting with customer support, and ensuring a high level of customer satisfaction through clear and professional communication. The role requires collaboration with teammates and adherence to company performance standards.

Qualifications

  • Proven abilities in Customer Service, Customer Support, and maintaining Customer Satisfaction
  • Strong Interpersonal Skills with effective communication and active listening
  • Proficiency in Computer Literacy, including data entry and navigation of customer service tools
  • Fluency in English, both verbal and written, with excellent communication skills
  • Ability to work in a fast-paced environment while maintaining attention to detail
  • Problem-solving skills with a customer-focused approach
  • Experience in call center operations is a plus

Benefits

  • Paid Training
  • Transportation provided
  • competitive salary

How to Apply:

Send us a voice note (max 2 mins) introducing yourself and sharing your previous work experience in English on This Number

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