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Call Center Agent

2 weeks ago

Cairo, Cairo, Egypt ETISAL International Group Full time 8,000 - 12,000 per year

Company Description

ETISAL International is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East. We understand the importance of providing high-value, distinct, and innovative BPO services tailored to meet each customer's unique outsourcing business needs. With a focus on delivering first-class quality, increasing client value, and appreciating human capital, ETISAL International leverages state-of-the-art technologies and industry best practices to help our partners better focus on their core businesses and serve their customers. Our global coverage and cultural understanding ensure we can effectively meet the demands of various industries.

Role Description

This is a full-time, on-site role for a Call Center Agent located in Cairo, Egypt. The Call Center Agent will handle incoming customer inquiries, provide support and assistance, and ensure customer satisfaction. Daily tasks include responding to customer queries, resolving issues, and providing accurate information about products and services. The role requires maintaining a high level of professionalism and empathy while interacting with customers and using computer systems to document and manage customer interactions effectively.

Qualifications

  • Experience as Customer Service Representatives and Customer Support
  • Strong Interpersonal Skills and Customer Satisfaction focus
  • Proficient in Computer Literacy
  • Excellent communication skills in Arabic
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Previous experience in a call center or customer service environment is a plus
  • High school diploma or equivalent