English ( C1) Customer Service

6 days ago

Giza, Giza, Egypt Raya CX Full time 25,000 - 35,000 per year

Company Description

RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management solutions. Since 2001, RAYA CX has partnered with Fortune 1000 companies across North America, Europe, the Middle East, and Africa, delivering exceptional customer service and technical support. Leveraging highly skilled talent from competitive labor markets, we provide integrated outsourcing solutions driven by advanced technology, continuous improvement, and innovation. Our expertise spans across various industries, making us a trusted partner for global companies.

Role Description

This is a full-time, on-site role for an English (C1) Customer Service Representative located in Qesm El Maadi. Responsibilities include handling customer inquiries through various communication channels, providing timely and effective resolutions, and delivering a high-quality customer experience. Additional duties involve maintaining accurate records of customer interactions and feedback, collaborating with team members to ensure client satisfaction, and adhering to company policies and procedures.

Qualifications

  • Strong English proficiency at a C1 level or higher, with excellent Communication skills
  • Customer Service skills, with a proven ability to address customer needs and provide effective solutions
  • Experience in English Teaching or Training is a plus
  • Knowledge of Translation and cross-cultural communication is desirable
  • Ability to learn and adapt quickly to new tools and technologies
  • Strong problem-solving skills and the ability to manage multiple tasks in a fast-paced environment
  • Prior experience in customer service or related fields is a plus
  • Bachelor's degree or equivalent is preferred

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