French Customer Service Representative

7 days ago

Giza, Giza, Egypt QuickfirmX Full time 276,000 - 288,000 per year

QuickfirmX is hiring Customer Service Advisors for IGT Solutions – French-speaking accounts based in Maadi, Cairo.

Join a leading global company and deliver exceptional customer experiences for top-tier clients.

Job Role

  • Handle customer interactions via calls, chats, and emails in French.
  • Resolve product or service-related issues efficiently and professionally.
  • Follow internal company procedures and performance standards.
  • Maintain polite, clear, and professional communication at all times.

Responsibilities

  • Ensure customer satisfaction and meet service quality KPIs.
  • Accurately document all customer interactions.
  • Build strong rapport with customers and offer suitable solutions or recommendations.
  • Collaborate with your team to achieve shared goals and maintain a positive work environment.
  • Participate in training and development programs.

Requirements

  • French Language Level: Minimum B2/B2+ or C1
  • English Language Level: Minimum B1
  • Education: Graduates only
  • Location: Must be able to work onsite in Maadi, Cairo
  • Excellent communication and problem-solving skills
  • Ability to multitask and work under pressure
  • Previous customer service experience is a plus, but not mandatory
  • Strong teamwork and adaptability to dynamic environments
  • Ready to start immediately

Shifts & Working Hours

  • Rotational shifts (24/7), flexibility required
  • 8 working hours per day + 1-hour break

Benefits

  • Salary: 23,000 – 24,000 EGP NET/month
  • Full medical and social insurance
  • Paid training provided
  • Transportation available
  • Career growth opportunities within IGT Solutions
  • Two days off per week

Recruitment Process (All Online)

  • Initial Assessment – Conducted online (mandatory)
  • Second Interview – Conducted online

If you're fluent in French, confident in English, and looking for a rewarding career, apply today through QuickfirmX – Egypt's #1 Platform for Call Center Jobs, and start your journey with IGT Solutions Maadi.

Job Type: Full-time

Base Pay: E£23, E£24,000.00 per month

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