Customer Service Agent

7 days ago


Giza, Giza, Egypt Art of Service Full time 10,000 - 20,000 per year

Company Description

Founded in 2016, Art of Service is dedicated to elevating brands across Egypt and the Middle East through strategic, creative, and high-quality branding solutions. Specializing in brand strategy, design, corporate printing, and digital campaigns, we help businesses stand out in competitive markets. From startups to established organizations, our team brings together artistic creativity and technical expertise to craft visual identities and marketing assets that inspire trust and growth. Located in Egypt, we pride ourselves on combining local creativity with world-class execution.

Role Description

This is a full-time, on-site role located in Giza for a Customer Service Agent. The Customer Service Agent will be responsible for addressing client inquiries, resolving customer concerns, and ensuring positive experiences that align with the company's high standards of quality and professionalism. The individual will act as a key point of communication between the company and its clients, providing support to address their needs and enhance satisfaction. This role involves maintaining records of client interactions, delivering clear responses, and collaborating with internal teams to provide seamless service.

Qualifications

  • Strong customer-focused skills, including Customer Service, Customer Experience, and Customer Satisfaction
  • Proficiency in Customer Support and experience as a Customer Service Representative
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a fast-paced, team-oriented environment
  • Fluency in both written and spoken Arabic and English
  • Previous experience in customer service roles is preferred
  • Bachelor's degree in a relevant field is a plus


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