French-Speaking Customer Service Advisor

5 days ago

Giza, Giza, Egypt QuickfirmX Full time
Job Information

Date Opened

10/10/2025

Job Type

Full time

Industry

Customer Service

Salary

31000

City

Giza

State/Province

AI Jizah

Country

Egypt

Zip/Postal Code

12577

Job Description

QuickfirmX is hiring Customer Service Advisors for Concentrix – French-speaking accounts based in Smart Village, Giza.

Join one of the world's top BPO companies and deliver exceptional customer experiences for leading global brands.

Job Role
  • Handle customer interactions via calls, chats, and emails in French.
  • Resolve product or service-related issues efficiently and professionally.
  • Follow internal company procedures and performance standards.
  • Maintain polite, clear, and professional communication at all times.
Responsibilities
  • Ensure customer satisfaction and meet service quality KPIs.
  • Accurately document all customer interactions.
  • Build strong rapport with customers and offer suitable solutions or recommendations.
  • Collaborate with your team to achieve shared goals and maintain a positive work environment.
  • Participate in training and development programs.
Requirements
  • French Language Level: Minimum B2 or B2+
  • English Language Level: Minimum B1
  • Education: Graduates only
  • Location: Must be able to work onsite in Smart Village, Giza
  • Excellent communication and problem-solving skills.
  • Ability to multitask and work under pressure.
  • Previous customer service experience is a plus, but not mandatory.
  • Strong teamwork and adaptability to dynamic environments.
Shifts
  • Rotational shifts (24/7), flexibility required.
Benefits
  • Salary: Up to 31,000 EGP gross /month
  • Full medical and social insurance
  • Paid training provided
  • Transportation available
  • Career growth opportunities within Concentrix
  • Two days off per week
Interview Process
  • Initial Assessment – Conducted online by QuickfirmX (mandatory)
  • Final Interview – Conducted onsite at Concentrix Smart Village

If you're fluent in French, confident in English, and looking for a rewarding career with one of the world's most reputable customer experience leaders

Apply today through QuickfirmX – Egypt's #1 Platform for Call Center Jobs, and start your journey with Concentrix Smart Village.

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