Senior Customer Service Advisor
2 days ago
Company Description
RAYA Customer Experience (RAYA CX) specializes in delivering next-generation business process outsourcing (BPO) and customer experience management services. Since 2001, RAYA CX has partnered with Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Leveraging advanced technology, innovative strategies, and highly skilled labor markets, RAYA CX provides comprehensive customer service, technical support, and global solutions for various industries.
Role Description
The Senior Customer Service Advisor (C1) is responsible for delivering exceptional customer service while assisting with inquiries, resolving issues, and ensuring customer satisfaction. The role involves handling customer correspondence with a professional and friendly attitude while adhering to company policies and meeting performance goals. This is a full-time, on-site role based in Giza.
Qualifications
- Proven skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Strong Telephone Manner and Customer-focused Service abilities
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in using customer relationship management (CRM) tools is an advantage
- Previous experience in customer service roles is preferred
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