English Customer Service

2 days ago

Giza, Giza, Egypt Raya CX Full time 25,000 - 40,000 per year

Company Description

RAYA Customer Experience (RAYA CX) is a leading provider of next-generation business process outsourcing (BPO) and customer experience management solutions. Since 2001, the company has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Leveraging advanced technology and skilled professionals, RAYA CX delivers a wide range of integrated outsourcing solutions. The company's approach is rooted in innovation, robust strategies, and a commitment to continuous improvement, ensuring exceptional value for its clients.

Role Description

This is a full-time, on-site role for an English Customer Service Representative located in Giza. The role involves handling customer inquiries, resolving issues efficiently, and delivering excellent service in English. The representative will communicate with clients to provide assistance, build rapport, and ensure high levels of customer satisfaction while adhering to company policies and procedures.

Qualifications

  • Proficiency in English (B2+ level) and strong communication skills to handle customer interactions effectively.
  • Experience in customer service, with the ability to address inquiries and provide solutions to meet customer needs.
  • Skills in English teaching or training, demonstrating the ability to guide and educate customers or team members efficiently.
  • Familiarity with translation tasks to assist customers effectively across different communication needs.
  • Strong problem-solving skills, a customer-focused attitude, and adaptability in a fast-paced environment.
  • Bachelor's degree or relevant equivalent experience in customer service or language-related fields is a plus.

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