C1 Speaker

3 days ago

Giza, Giza, Egypt Raya CX Full time $40,000 - $80,000 per year

Company Description

RAYA Customer Experience (RAYA CX) specializes in next-generation BPO and customer experience management for clients across diverse industries. Since 2001, RAYA CX has partnered with Fortune 1000 companies in North America, Europe, the Middle East, and Africa to deliver exceptional customer service and technical support. Operating in highly skilled labor markets, RAYA CX provides comprehensive business process outsourcing solutions empowered by advanced technology and innovative strategies. The company is committed to continuous improvement and delivering value-driven results for its clients.

Role Description

The English (C1) Account - Customer Service Agent is a full-time, on-site role located in Giza. The responsibilities include delivering exceptional customer service and ensuring customer satisfaction by managing accounts, responding to customer inquiries, and resolving any issues or concerns. Agents will collaborate with team members to provide effective communication and support, addressing customer needs efficiently and professionally across various channels.

Qualifications

  • Strong skills in Customer Service, ensuring high levels of Customer Satisfaction
  • Experience working as a Customer Service Representative or in Account Management roles
  • Excellent Communication skills in English (C1 level proficiency)
  • Ability to manage accounts effectively and maintain client relationships
  • Adaptability, attention to detail, and problem-solving skills
  • Ability to work in a fast-paced, team-oriented environment
  • Prior experience in a customer service or BPO environment is a plus

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