Incident Managment Engineer German Speaker

1 week ago


Giza, Egypt Vodafone Group Full time

Giza, Egypt

**Job description**
- Requisition ID**267279**
- Date posted**08/12/2025**

**Join Us**

At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

**Role purpose**:
Role purpose: Resolve standard and complex technical issues related to Vodafone Germany fixed products as Internet, MPLS,VOIP and cloud products for Enterprise Customers in dynamic and customer critical environment

**Key accountabilities and decision ownership**:

- Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers.
- Solve the Incident within the comply SLA and meet the agreed KPI
- Deal with different Internal Competence Teams ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA.
- Work on Shift basis 24*7 including weekends and public on rotational basis.

**Core competencies, knowledge and experience**:

- 0-2 years of experience in Troubleshooting and Network Operations in IP Complex Solutions
- Basic IP and Voice knowledge/ Experience in the area of Routing ,Switching and IP services (DNS,DHCP,..etc)
- Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
- Excellent Customer Orientation and high communication Skills
- Fluent in German (Written and Spoken )
- Minimum **C1 Level**

Good Analytical Skills

**#VOIS #BeUnrivalled #Createthefuture**

**Insights from previous hires**

**Top skills**

**Cisco LAN Delivery**

**Cisco LAN Design**

**Cisco LAN Operations**

**Cisco WAN Delivery**

**Cisco WAN Design**

**Previously worked as**
1. Network Engineer2. Network Operations Engineer3. Senior Network Engineer4. Network Support Engineer5. NOC Engineer


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