CF Partner Support Sr. Specialist German Speaker

4 days ago


Giza, Giza, Egypt Vodafone Full time

Manage diverse operational scopes efficiently to maintain high-quality service. Take ownership of complex and long-running issues, ensuring timely resolution within SLAs and KPIs. Collaborate with internal teams and third-party vendors to resolve issues promptly and foster effective communication globally. Minimum 4 years' experience in troubleshooting and technical support for complex solutions. Advanced knowledge of fixed and TV products, including routing, switching, and IP services. Fluent in German (C1 level) and English, both written and spoken. Strong analytical skills and excellent customer orientation. Ability to act as internal L2 support for complex scenarios. CCNA certification preferred. Bachelor's degree in a technical field or related area. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.



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