Operational trainer

7 days ago

Giza, Giza, Egypt Xceed Full time 15,000 - 30,000 per year

Company Description

Xceed is a premier multilingual Business Process Outsourcing Service provider in the EMEA region with over 10,000 multi-channel stations. Operating in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia, Xceed manages outsourcing agreements in 10 languages for prominent government and commercial clients. Offering services such as inbound and outbound contact support, back-office operations, helpdesk, and social media analysis, the company has been consistently recognized for its exceptional service and sustainability initiatives. Xceed has earned numerous global awards and certifications like ISO standards in quality, information security, and business continuity, underlining its commitment to excellence and innovation.

Role Description

We are seeking a professional Operational Trainer (C1 English speaker) for a full-time, on-site role based in Giza. The Operational Trainer will deliver training programs to develop the skills and performance of employees effectively. Responsibilities include designing, preparing, and delivering training modules, evaluating training effectiveness, identifying training needs, coordinating with management, and ensuring compliance with company training standards. Additionally, the trainer will conduct ongoing assessments to align employee development with organizational goals.

Qualifications

English Proficiency: C1 Level (Mandatory – written and spoken).

Systems Experience: Hands-on experience with Amadeus and GDS systems.

Industry Background: Experience as a Travel Agent or in Travel Operations is required.

Training Exposure: Candidates who have worked as trainers (permanent, on-loan, or task-based) are encouraged to apply.

Co-trainers or operational staff with 3–6 months of training experience and the required system knowledge are also welcome

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