Information Technology Help Desk
7 days ago
Company Description
RAYA Customer Experience (RAYA CX) specializes in next-generation Business Process Outsourcing (BPO) and customer experience management, serving clients across a variety of industries. Since 2001, RAYA CX has partnered with Fortune 1000 companies in North America, Europe, the Middle East, and Africa, delivering exceptional customer service and technical support solutions. Operating from regions with highly skilled labor markets, the company excels in providing integrated BPO solutions powered by advanced technology, robust strategies, and continuous innovation. RAYA CX is committed to fostering excellence and driving impactful results for clients worldwide.
Role Description
This is a full-time on-site role located in Cairo for an Information Technology Help Desk professional. The role involves providing technical support and troubleshooting assistance to resolve IT-related issues effectively. Daily tasks include managing network administration, ensuring network security, and delivering exemplary customer service while implementing IT solutions to improve operational efficiency.
Qualifications
- Proficiency in Network Administration and Network Security
- Strong knowledge of Information Technology and Troubleshooting
- Excellent Customer Service skills and ability to support users professionally
- Ability to work effectively in a team as well as independently
- Bachelor's degree in Information Technology, Computer Science, or related field
- Familiarity with industry best practices and IT support frameworks (e.g., ITIL certification is a plus)
- Good communication skills in English; additional language proficiency is a plus
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