Information Technology Help Desk

4 days ago

New Cairo, Cairo, Egypt LIVING YARDS Full time

Living Yards Developments is looking for a proactive and service-oriented
IT Help Desk Specialist
to join our dynamic team. In this role, you will be the first point of contact for all IT-related inquiries, ensuring smooth operations across the organization by providing timely technical support and maintaining system reliability.

Key Responsibilities:

  • Provide first-level technical support to employees across hardware, software, and network issues.
  • Install, configure, and maintain computer systems, printers, and other IT equipment.
  • Troubleshoot system errors and resolve user issues efficiently.
  • Assist in managing user accounts, access permissions, and security settings.
  • Document technical procedures, system updates, and issue resolutions.
  • Coordinate with external vendors and the IT team to ensure optimal system performance.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 2 - 4 years of experience in IT support or a help desk role.
  • Strong knowledge of Windows operating systems, Office 365, and basic networking.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to multitask and work effectively under pressure.

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