IT Help Desk

6 days ago

New Cairo, Cairo, Egypt NTS Full time 20,000 - 60,000 per year

Company Description

Nexus Tech Support is a multi-disciplinary technology service provider specializing in software development, technical support, and data entry outsourcing. We partner with organizations across industries to help them scale, optimize operations, and transform digitally while ensuring accuracy, compliance, and client satisfaction. Our dedicated team delivers custom software solutions, data entry and business process outsourcing, technical and customer support, system integration, and automation. We are committed to providing unparalleled IT service and support worldwide, empowering businesses and individuals to thrive in the digital age. Located in Cairo, Egypt, we serve clients in the U.S., MENA, and beyond.

Role Description

This is a full-time on-site role located in New Cairo for an Information Technology Help Desk personnel. The IT Help Desk will be responsible for providing technical assistance and support related to computer systems, hardware, and software. Day-to-day tasks include responding to queries, diagnosing and resolving technical issues, maintaining network security, and helping users with network and application administration. The role also involves setting up and configuring systems, performing regular system updates and troubleshooting network problems, and providing excellent customer service.

Qualifications

  • Network Administration and Network Security skills.
  • Information Technology and Troubleshooting capabilities.
  • Customer Service experience.
  • Excellent written and verbal communication skills.
  • Ability to work independently and handle multiple projects simultaneously.
  • Relevant certifications in IT or network security are a plus.
  • Bachelor's degree in information technology, Computer Science, or related field.

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