IT Help Desk Executive

6 days ago

Cairo, Cairo, Egypt Raya CX Full time 120,000 - 180,000 per year

Company Description

RAYA Customer Experience provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers a range of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time, on-site role for an IT Help Desk Executive located in Cairo. The IT Help Desk Executive will be responsible for providing technical support, troubleshooting system and network issues, and ensuring smooth IT operations. Daily tasks will include resolving user problems, assisting with network administration, and maintaining company hardware and software systems.

Qualifications

  • Technical support, Troubleshooting, and Information Technology skills
  • Experience with Network Administration and IT Operations
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Previous experience in a similar role is a plus
  • From 0-2 years of experience

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