Customer Service

1 day ago

Qesm El Maadi Cairo, Egypt AXON Healthtech Full time

 
Job Title:
Customer Service – HealthTech, TPA


Location:
Maadi ,Cairo, Egypt


Type:
Full-time / Rotational Shifts


Company:
Axon HealthTech

About Us

Axon HealthTech is a fast-growing digital health company revolutionizing how individuals and corporates access affordable, quality healthcare across the MENA region. Through our platforms — Axon TPA and Axon Plus — we offer integrated health benefits, medical discount programs, and AI-powered claims management. We are looking for a highly analytical and creative Growth Hacker to drive rapid user and revenue growth across digital and offline channels.

Job Summary:

At AXON Healthtech, we prioritize delivering exceptional service to our customers. As a Customer Success , you will ensure customer satisfaction by addressing inquiries, resolving issues, and delivering solutions that embody our commitment to excellence and innovation in healthcare technology

Key Responsibilities:


• Respond promptly and professionally to customer inquiries through multiple channels (phone, email, and live chat).


• Provide clear and accurate information about AXON Healthtech's products, services, and policies.


• Address customer complaints and ensure timely resolutions to maintain satisfaction.


• Investigate and resolve issues effectively while adhering to company guidelines.


• Escalate unresolved or complex cases to the appropriate departments or team leader when necessary.


• Exhibit a customer-focused attitude and empathetic approach to every interaction.


• Maintain service quality in accordance with company standards and protocols.


• Develop a deep understanding of AXON Healthtech's product offerings and services to assist customers accurately.


• Support customers with troubleshooting and setup guidance when required.


• Log all customer interactions and resolutions in the Ticketing system for accurate record-keeping.


• Share customer feedback and insights with the team leader to improve service delivery and processes.

Qualifications:


•Bachelor's degree from a recognized university (preferably in Business Administration, Management, or a related field).

1+ years of experience in customer service (including at least 1 year in a lead or supervisory role)


• Strong communication, leadership, and problem-solving skills


• Ability to thrive in a fast-paced, team-driven environment


• Flexibility to work rotational shifts, including evenings and weekends


• Previous experience in healthcare or insurance is a plus.

What We Offer


• Competitive salary and performance bonuses.


• Opportunity to work in a fast-growing healthtech company shaping the future of healthcare access.


• Strong leadership exposure and the opportunity to build the finance function from the ground up.


• Dynamic, supportive team culture.


• Health and social insurance.

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