Customer Service Specialist
5 days ago
Company Description
BFI-Brokerage leverages its professional expertise in the insurance industry to provide insurance packages that meet the specific needs of individuals and businesses. The company is committed to safeguarding families and valuable assets through comprehensive and competitive insurance solutions. By prioritizing the protection and satisfaction of its clients, BFI-Brokerage ensures high-quality, customized service for every customer.
Role Description
This is a full-time on-site role for a Customer Service Specialist, located in Qesm El Maadi. The Customer Service Specialist will be responsible for managing customer interactions professionally and effectively. Daily tasks include addressing client inquiries, resolving issues, ensuring customer satisfaction, and maintaining a high standard of service. The role will also involve handling phone calls and contributing to an exceptional customer experience.
Qualifications
- Proficiency in Customer Service, Customer Experience, and Customer Satisfaction
- Strong skills in Customer Support and the ability to address client needs efficiently
- Excellent Phone Etiquette and communication skills
- Ability to work collaboratively in an on-site environment
- Prior experience in customer-facing roles is preferred
- Problem-solving and time management skills
- Proficiency in English and other languages is a plus
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