Customer Service Ambassador

4 days ago

Qesm El Maadi Cairo, Egypt eClerx Full time

Company Description

eClerx is a productized services company that combines people, technology, and domain expertise to drive business results. Our mission is to set the benchmark for client service and success within our industry. Our vision is to be the innovation partner of choice for technology, data analytics, and process management services. We strive to amplify business outcomes through our comprehensive solutions.

Role Description

This is a full-time on-site role for a Customer Service Ambassador located in Qesm El Maadi. The Customer Service Ambassador will be responsible for providing high-quality customer service and support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks will include responding to customer inquiries, resolving issues, managing customer accounts, and maintaining comprehensive records of customer interactions. The role entails regular collaboration with internal teams to ensure a seamless customer experience.

Qualifications

  • Experience in Customer Service
  • Language B2
  • Ability to ensure Customer Satisfaction and enhance Customer Experience
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using customer service software and tools
  • Ability to work in a fast-paced environment
  • Bachelor's degree in a related field is preferred

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