Customer service specialist

5 days ago


Cairo, Cairo, Egypt Sutherland Full time 60,000 - 120,000 per year

Company Description

Sutherland specializes in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to drive success for global iconic brands. With expertise in Digital Engineering services, we power rapid innovation and business transformation at scale. Leveraging 363 unique inventions, including 250 AI-based solutions, we optimize operations, enhance customer experiences, and pioneer new solutions through an "as-a-service" model. Our strategies and agile execution enable clients to achieve meaningful digital outcomes while transforming their businesses and customer impact.

Role Description

This is a full-time on-site role for a Customer Service Ambassador, located in Qesm 1st Nasser City. The Customer Service Ambassador will be responsible for delivering exceptional customer support and ensuring a positive customer experience. Daily responsibilities include addressing inquiries, resolving issues, maintaining high customer satisfaction, and representing the company's commitment to service excellence in all interactions.

Qualifications

  • Proficiency in Customer Service, Customer Support, and Customer Experience
  • Ability to enhance Customer Satisfaction and effectively handle customer inquiries
  • Strong communication and problem-solving skills
  • Ability to work effectively in a fast-paced and team-oriented environment
  • Familiarity with customer service tools and systems is a plus
  • Previous experience in a customer-facing role is advantageous


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