Customer Service Specialist
7 days ago
Company Description
AnQa Khan aims to provide unique living experiences by creating spaces that combine the comfort of home with the luxurious services of a boutique hotel. Our suites are thoughtfully designed to ensure guests can fully unwind and relax in a private, serene environment. We are committed to delivering a high standard of service and exceptional guest experiences. Our dedication to hospitality ensures that every guest feels valued and at ease.
Role Description
This is a full-time, on-site role for a Customer Service Specialist located in Cairo, Egypt. The Customer Service Specialist will be responsible for managing customer inquiries, delivering exceptional service, addressing customer concerns, and ensuring a seamless and positive customer experience. Day-to-day responsibilities include providing support through various communication channels, resolving complaints, maintaining a professional demeanor, and ensuring guest satisfaction by upholding the standards of AnQa Khan.
Qualifications
- Strong Customer Support and Customer Service skills
- Demonstrated ability to ensure Customer Satisfaction and enhance Customer Experience
- Excellent Phone Etiquette and professional communication skills
- Problem-solving abilities and a customer-first approach
- Fluency in English is required; proficiency in additional languages is a plus
- Strong interpersonal skills and the ability to work effectively in a team environment
- Previous experience in customer service roles, particularly in hospitality or related fields, is preferred
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