Customer Service Specialist

5 days ago


Cairo, Cairo, Egypt Maxim Food Product Full time 80,000 - 120,000 per year

Maxim food is recruiting "Customer service specialist "

Title: Customer Service Specialist

Company: Maxim Foods, New Cairo

Job Type: Full-time

Job Description:


• Call and follow up with inactive customers based on last order date (2–6 months).


• Identify reasons for inactivity and address concerns or barriers to reordering.


• Offer personalized meal suggestions, promotions, or sushi bundles to reignite interest.


• Document feedback and call outcomes in our customer management system.


• Coordinate with marketing to test reactivation campaigns and track conversion performance.


• Help shape Maxim Foods' customer retention strategy through insights and data.


• Requirements:

  • 1+ year experience in tele sales, customer service, or retention roles (preferably in food, FMCG, or ecommerce).

  • Strong communication and interpersonal skills with a persuasive, empathetic approach.

  • Ability to understand customer needs and turn objections into opportunities.

  • Familiarity with customer database tools.

  • Self-motivated with a goal-oriented mindset.

If you are interested, Kindly send your updated resume to:

Mentioning the job in the mail subject.



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