Customer Service Specialist
5 days ago
Maxim food is recruiting "Customer service specialist "
Title: Customer Service Specialist
Company: Maxim Foods, New Cairo
Job Type: Full-time
Job Description:
• Call and follow up with inactive customers based on last order date (2–6 months).
• Identify reasons for inactivity and address concerns or barriers to reordering.
• Offer personalized meal suggestions, promotions, or sushi bundles to reignite interest.
• Document feedback and call outcomes in our customer management system.
• Coordinate with marketing to test reactivation campaigns and track conversion performance.
• Help shape Maxim Foods' customer retention strategy through insights and data.
• Requirements:
1+ year experience in tele sales, customer service, or retention roles (preferably in food, FMCG, or ecommerce).
Strong communication and interpersonal skills with a persuasive, empathetic approach.
Ability to understand customer needs and turn objections into opportunities.
Familiarity with customer database tools.
Self-motivated with a goal-oriented mindset.
If you are interested, Kindly send your updated resume to:
Mentioning the job in the mail subject.
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