Customer Service Advisor

4 days ago

Qesm El Maadi Cairo, Egypt Raya CX Full time 10,000 - 20,000 per year

Company Description

RAYA Customer Experience (RAYA CX) delivers next-generation BPO and customer experience management services for clients across diverse industries. Since 2001, RAYA CX has partnered with Fortune 1000 companies in North America, Europe, the Middle East, and Africa to provide customer service, technical support, and global solutions. Operating from talent-rich labor markets, the company combines advanced technology, robust strategies, and a commitment to innovation to deliver integrated outsourcing solutions. RAYA CX is focused on enhancing customer satisfaction and driving continuous improvement for its clients.

Role Description

This is a full-time on-site role for a Customer Service Chat Agent (English B1), located in Qesm El Maadi. The role involves providing prompt and professional customer service through chat-based interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction. Agents will also handle customer support tasks, maintain a high level of empathy and professionalism, and continually strive to enhance the overall customer experience.

Qualifications

  • Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction.
  • Experience in improving Customer Experience and delivering high-quality service as a Customer Service Representative.
  • Strong written communication skills in English (B1 level proficiency) to handle chat-based interactions.
  • Ability to work efficiently in a fast-paced environment and resolve issues with empathy and professionalism.
  • Flexibility to adapt to different customer needs and scenarios.
  • Previous experience in customer service roles is an advantage but not required.

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