Key Account Manager

If you are detail-oriented and have strong communication, analytical and planning skills, this is the perfect job for you We are looking for a Senior/Mid-Level Key Account Manager (Digital & Business Strategiest)

Araby Brand, a dynamic digital marketing agency in the MENA region, specializes in performance marketing tailored to each client's unique needs. Our goal is to become a leading agency in the EMEA region, while ensuring that we remain an exceptional place to work. 

About The Role:

As a senior Key Account Manager, you will oversee a portfolio of key clients, nurture existing relationships, and spearhead new business initiatives. 

This role provides a dynamic and fast-paced environment ideal for those passionate about digital marketing and eager to innovate and drive results.

Key Responsibilities Include:

• Serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed. 
• Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction.
• Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes. 
• Proactively and professionally handle client concerns and inquiries in a timely manner. 
• Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights. 
• Identify growth opportunities within client accounts and collaborate with internal teams to drive sales.
• Develop innovative strategies to strengthen client relationships and Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value. 
• Ensure timely resolution of critical issues to facilitate effective escalation management.
• Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed 
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal.
• Provide input on new processes and workflows as needed 
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

Requirements

• A degree from a university in the fields of Marketing, Mass Communication, Business or another related area. 
• At least 3+ years of proven experience in Account Management within the digital marketing industry.
• Deep understanding of online marketing tools, trends, and social media platforms. 
• Excellent communication and problem-solving skills with close attention to detail. 
• Fluent in both spoken and written English as well as Arabic. 
• Good knowledge of CRM Software, Microsoft Office, and G-Suite applications. 
• Ability to customize solutions according to the client's specific needs and goals. 
• Ability to handle multiple tasks at once and manage various projects without making mistakes.
• Strong negotiation capabilities complemented by analytical abilities that can lead to successful results.

Benefits

Why Join Araby Brand?

• Exciting bonus opportunities, incentives & profitshare.
• Comprehensive health insurance coverage.
• Growth Opportunities: Be part of a team that values personal and professional development, with continuous learning and career advancement opportunities.
• Innovative Environment: Work in a dynamic, agile setting where creativity and innovation are encouraged.
• Impactful Work: Play a crucial role in driving the growth and success of our clients' businesses.
• Collaborative Culture: Join a passionate team dedicated to excellence and teamwork.
• Flexible Work Arrangements: Enjoy flexible working options, including remote work, to support a healthy work-life balance.