Key Account Manager

4 days ago

Cairo, Cairo, Egypt naqla Full time $30,000 - $60,000 per year

Job Purpose

The Key Account Manager is responsible for maintaining and growing relationships with Naqla's
existing clients
. The role ensures client satisfaction, retention, and account growth by providing tailored logistics and transport solutions, while serving as the main liaison between clients and internal teams.

Key Responsibilities

  • Client Relationship Management

  • Act as the primary point of contact for all assigned existing accounts.

  • Build and nurture long-term partnerships with clients to strengthen loyalty.

  • Understand client needs and ensure Naqla consistently delivers high-quality service.

  • Account Growth & Retention

  • Identify opportunities to expand business with current clients through upselling and cross-selling.

  • Develop account strategies and action plans to achieve revenue and growth targets from existing clients.

  • Monitor client performance and proactively address any service gaps or risks to retention.

  • Operational Support & Issue Resolution

  • Coordinate with operations, customer success, and finance teams to ensure seamless service delivery.

  • Resolve client escalations efficiently and maintain a proactive approach to problem-solving.

  • Track account service levels and ensure contractual agreements are met.

  • Reporting & Insights

  • Prepare regular reports on account performance, revenue, and client satisfaction.

  • Provide feedback to management to support service improvements and strategic decision-making.
  • Maintain accurate records of client interactions in CRM systems.

Requirements

  • Bachelor's degree in Business Administration, Sales, Logistics, or a related field.
  • 3–5 years of experience in
    key account management or client success
    , ideally within logistics, transport, or supply chain.
  • Strong interpersonal and communication skills with a client-focused mindset.
  • Proven ability to build trust and maintain long-term relationships.
  • Strong organizational and analytical skills to monitor account metrics.
  • Proficiency in CRM systems and MS Office tools.

  • Key Account Manager

    6 days ago

    Cairo, Cairo, Egypt Travitell Egypt Full time 50,000 - 150,000 per year

    Company DescriptionTravitell Egypt is dedicated to fulfilling the travel and tour needs of both corporate and individual clients. The company specializes in domestic tourism, inbound tourism, and outbound tourism, offering tailored solutions for diverse travel requirements. With a focus on quality service and customer satisfaction, Travitell Egypt builds...

  • Key Account Manager

    6 days ago

    Cairo, Cairo, Egypt vivo Egypt Full time 80,000 - 120,000 per year

    Company DescriptionVivo Egypt is part of a global brand with over 200,000,000 users worldwide. Vivo is highly favored by youth globally for its cutting-edge technology and trendsetting fashion. Our mission is to lead fashion and empower consumers to experience a unique life through innovative technology.Role DescriptionThis is a full-time, on-site Key...

  • Key Account Manager

    6 days ago

    Cairo, Cairo, Egypt CEVA SANTE ANIMALE Full time 80,000 - 120,000 per year

    Together, beyond animal healthCeva Santé Animale has been the fastest growing Top 10 veterinary health company since our creation in 1999. Our expertise centres on the two fields of pharmacology and biology, where we have dedicated teams that aim to meet the specific demands of the companion animal, poultry,ruminant and swine sectors. We continually strive...

  • Key Account Manager

    6 days ago

    Cairo, Cairo, Egypt Logica-EG Full time 90,000 - 120,000 per year

    Job Summary:We are looking for a highly motivated and experienced KeyAccount Manager to manage and grow our key clients in the HoReCa (Hotels, Restaurants, and Cafés) sector.The ideal candidate will play a strategic role in building long- term relationships, maximizing sales opportunities, and ensuring the highest level of customer satisfaction.Key...

  • Key Account Manager

    6 days ago

    Cairo, Cairo, Egypt Televora Full time 40,000 - 60,000 per year

    Company DescriptionAt Televora, we are dedicated to transforming global communication by offering seamless, cost-effective, and innovative VoIP solutions tailored to individuals and businesses. Our mission is to empower connectivity without boundaries, ensuring unparalleled communication clarity and reliability. Guided by core values of innovation, customer...

  • Key Account Manager

    4 days ago

    Cairo, Cairo, Egypt SST Thermal Solutions Full time

    We're Hiring – Key Account Manager (Cairo Office)SST Thermal Solutions, aglobal manufacturer of Electrical Heat Tracing and Thermal Management Systems, is expanding its presence in theMENA regionand seeking aKey Account Managerto join ourSales Office in Cairo, Egypt.If you're driven by building strategic customer relationships, achieving results, and...

  • Key Account Manager

    6 days ago

    Cairo, Cairo, Egypt Mondelēz International Full time 120,000 - 240,000 per year

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride.You lead a team of field sales representatives/managers to ensure execution of the sales strategy and achievement of annual KPIs and targets.Role PurposeLead the strategic management of key accounts to deliver...

  • Key Account Manager

    4 days ago

    Cairo, Cairo, Egypt Connecto Full time

    Company DescriptionConnecto integrates e-commerce platforms into a single dashboard, leveraging straightforward tools and professional guidance by account managers to facilitate business growth.Role DescriptionThis is a full-time remote role for Key Account Manager. The Senior Account Manager will be responsible for providing professional guidance to...

  • Key Account Manager

    6 days ago

    Cairo, Cairo, Egypt Talent Trek Full time 30,000 - 90,000 per year

    Company DescriptionConnecto integrates e-commerce platforms into a single dashboard, leveraging straightforward tools and professional guidance by account managers to facilitate business growth.Role DescriptionThis is a full-time remote role for Key Account Manager. The Senior Account Manager will be responsible for providing professional guidance to...

  • Key Account Manager

    4 days ago

    Cairo, Cairo, Egypt KONE Full time 40,000 - 120,000 per year

    Certified as a Top Employer, KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency — putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.It's...