IT Service Support Unit Manager Saudi Holding Co

7 days ago


مصر, Egypt Rawaj - Human Capital Management Full time

Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the retail and perfume sector And** expanding operations to Egypt.**

**Work Location: Cairo,Egypt.**

As an IT Service Support Unit Manager you will manage the IT support unit, oversee daily operations, including the operation and repair of computer systems and networks around the clock.Guide department employees and develop plans detailing the mechanisms of technical support and smart services.

**Key Accountabilities**:

- Manage and maintain IT assets for the company.
- Implement and maintain policies and procedures related to the IT support unit.
- Oversee the IT support team inside and outside the Kingdom, ensuring all team members are trained to perform their duties professionally 24/7.
- Manage and maintain the level 1 helpdesk for all IT services.
- Create performance reports and operational KPIs for the unit, reporting to the IT and Communications Director and the General Manager of Digitization and IT.
- Manage and maintain helpdesk KPIs as per standards.
- Ensure customer satisfaction inside and outside Saudi Arabia.
- Manage and maintain the IT asset handover process and employee onboarding.
- Continuously manage and maintain task automation.
- Manage and maintain the business rules and workflows of the helpdesk.
- Manage and maintain processes related to incident management, change management, development and enhancement, and knowledge base.
- Perform other duties as requested.

**Knowledge, Skills, and Experience**:
**We Are Looking For:
- Bachelor's degree in Information Technology or a related fieled.
- Minimum of 5 years of experience leading a technical support team.
- Extensive knowledge and experience in IT Infrastructure Library (ITIL) and IT Service Management (ITSM).

**Technical Competencies**:

- ** Digital Transformation**: Adopt digital technology to transform services or businesses by replacing non-digital or manual processes with digital ones or upgrading existing digital technologies.**:

- ** Project Management**: Plan, execute, monitor, and complete projects, ensuring effective management of scope, resources, time, cost, quality, risks, and communication.
- ** Business Analysis**: Expertise in using business analysis techniques and tools to maximize the benefits of information.



  • مصر, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the retail and perfume sector And** expanding operations to Egypt.** **Key Accountabilities**: - Develop the organization's annual budget, including the establishment of targets and key deliverables, in coordination with the strategy...


  • مصر, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the retail and perfume sector And** expand operations to Egypt.** IT and Communication Manager will lead the establishment and management of IT infrastructure and communication systems at the **new headquarters in Cairo**. This role is...


  • مصر, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the retail and perfume sector And** expanding operations to Egypt.** **Key Accountabilities**: - Implement and maintain updated accounting policies and procedures in alignment with IFRS and IAS, ensuring compliance with regulatory...


  • مصر, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the retail and perfume sector and** expanding its operations to Egypt.** **The HR Business Partner **will will be responsible for overseeing all aspects of human resources management across the company's operations in **Egypt**. He will...


  • مصر, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the** retail and perfume secto**r And** expanding operations to Egypt.** As a Network and Communications Supervisor ,you will manage and maintain company's network and communication systems at the highest standards. **Key...


  • مصر, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the** retail and perfume secto**r And** expanding operations to Egypt.** As the **Cloud and Systems Lead**, you will be responsible for overseeing the design, implementation, and maintenance of cloud infrastructure and systems. You will...


  • مصر, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the retail and perfume sector, and **expanding their operations to Egypt.** **Work Location: Cairo,Egypt.** As a **Data Integration Supervisor, **you will oversee data integration processes, ensure seamless data flow between systems...


  • مصر, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the retail and perfume sector, and **expanding their operations to Egypt.** **Work Location: Cairo, Egypt.** As a **Employee Cost Accounts Unit Manager**, **you will be responsible of all stuff cost & employees benefits payments and...


  • مصر, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the retail and perfume sector And** expand operations to Egypt.** As a **Digital Transformation Supervisor**, you will lead and manage our company’s digital initiatives, from planning to execution. This role involves overseeing...


  • مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time

    **MultiCare** is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. MultiCare has +22 years of prominent existence in the local market and has almost +69 products marketed and more to come through the pipelines. **MultiCare** Egypt for...

  • Co Accountant

    3 weeks ago


    مصر, Egypt Plan International Full time

    The Organization Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected. Working together with children,...


  • مصر, Egypt Rawabi holding Full time

    **Job Purpose** - The main purpose of the Estimation Unit Head’s job is to provide accurate estimates for construction projects and is a key element of COMPANY’s ability to secure projects. **Principal Accountabilities** - Accountable for the timely and accurate delivery of estimation jobs including accurately pricing construction materials, services...

  • Business Unit Manager

    2 weeks ago


    مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time

    **MultiCare** is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. MultiCare has +22 years of prominent existence in the local market and has almost +69 products marketed and more to come through the pipelines. **MultiCare** Egypt for...

  • IT Manager

    2 days ago


    مصر, Egypt Rawaj - Human Capital Management Full time

    Our client is a diversified service company in Saudi Arabia that provides a wide range of services across several industries, including construction, facility management, and food and beverage, **within **the Customer services industry in Riyadh, Saudi Arabia.** **Job Context**:Working as an IT Manager to oversee the IT department and ensure that our...

  • Licensing in Manager

    3 weeks ago


    مصر, Egypt LHR Saudi Arabia Full time

    **Who is our client and your future employer?**: Ranked among the world’s largest petrochemicals manufacturers, it is a public company based in Riyadh, Saudi Arabia. With operations in around 50 countries, The Company has a global workforce of over 31,000 talented individuals. The company operates through three strategic Business Units - Petrochemicals,...


  • مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Business Unit Manager

    2 weeks ago


    مصر, Egypt Multicare Full time

    **Job Purpose**: Successfully manage a designated Business Unit towards profit by maximizing the sales and margin revenue, through the management of the sales & marketing teams. Sets, evaluates and achieves sales objectives and marketing strategies according to Multicare's overall objectives and policies **A.Essential Duties and Responsibilities**: - The...


  • مصر, Egypt LHR Saudi Arabia Full time

    **Who is our Client and your future employer?**: Ranked among the world’s largest petrochemicals manufacturers, it is a public company based in Riyadh, Saudi Arabia. With operations in around 50 countries, The Company has a global workforce of over 31,000 talented individuals. The company operates through three strategic Business Units - Petrochemicals,...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt LHR Saudi Arabia Full time

    **Who is our client and your future employer?**: Ranked among the world’s largest petrochemicals manufacturers, it is a public company based in Riyadh, Saudi Arabia. With operations in around 50 countries, The Company has a global workforce of over 31,000 talented individuals. The company operates through three strategic Business Units - Petrochemicals,...