Smart City Infrastructure Manager

2 weeks ago


Cairo, Cairo, Egypt Nok Human Capital Full time

NOK Human Capital is a leading provider of human capital solutions in the region, and we are currently seeking a highly skilled Smart City Infrastructure Manager to join our team.

About the Role:

The Smart City Infrastructure Manager will be responsible for overseeing the daily operations of our smart city's operation centers, monitoring systems and touch points, triggering tickets, following up on cases until closure, and supporting internal and external departments to maintain an efficient high availability operation for the smart city.

Main Responsibilities:

  • Monitor all city touch points and access nodes (active and passive) to ensure continuity of work, opening tickets to internal and external teams as necessary and acting on outages according to the operations manual and agreed processes.
  • Gather information, analyze, and document all city daily incidents, generating daily, weekly, and monthly reports.
  • Resolve and/or assign different support tickets or incidents according to the defined process and operations manual.
  • Collaborate with and support various teams internally and externally depending on smart cities systems.

Requirements:

  • Bachelor Degree in Computer Science or Information Systems is preferred.
  • At least 1 year of experience with networking and infrastructure background is required.
  • Excellent command of English.
  • GPON / HCIA / CCNA certificates are preferred.

What We Offer:

We offer a competitive salary range of EGP 50,000 - EGP 70,000 per month, depending on experience, plus benefits and opportunities for career growth.



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