Customer Service Ambassador

1 month ago


Cairo, Cairo, Egypt Nok Human Capital Full time

Nok Human Capital is a renowned staffing agency in the industry.

Salary:

We are offering an attractive salary package of EGP 15,000 - EGP 20,000 per month (approximately $900-$1,200 USD) depending on experience.

Job Description:

We are seeking highly skilled and customer-focused individuals to fill the role of Customer Service Representatives at one of our esteemed clients based in Nile City Towers - El Tahrir.

The ideal candidate will be responsible for:

  • Managing large volumes of incoming phone calls with professionalism and poise.
  • Identifying and assessing customers' needs to deliver exceptional service and achieve high satisfaction rates.
  • Handling customer complaints in a timely manner, providing suitable solutions and alternatives, and following up to ensure resolution.

Requirements:

To be considered for this role, candidates must possess the following qualifications:

  • A Bachelor's degree from a reputable institution.
  • An excellent level of English language proficiency.
  • Maximum age: 30 years old.
  • Flexibility with rotational and night shifts.


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