Senior Luxury Hotel Operations Director
2 weeks ago
Luxury hotel dating back to the early 20th century, this historic hotel is situated on Alexandria's waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic views of the Corniche.
Apart from its rich history, our hotel boasts modern amenities and luxurious accommodations. With 5 room categories to choose from, all rooms are fully renovated and decorated with luxurious fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.
Job DescriptionWe are seeking a seasoned hospitality professional to fill the role of Senior Luxury Hotel Operations Director. The ideal candidate will have at least 15-20 years of experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations.
The successful candidate will be responsible for overseeing all aspects of hotel operations, including day-to-day staff management and guest satisfaction. This includes managing the hotel's management team (HODs) and overall hotel targets to deliver an excellent guest experience.
The ideal candidate will also have experience in opening, managing or re-positioning a hotel with a clear track record, as well as excellent computer system skills.
Responsibilities- Oversee the operations functions of the hotel, as per the organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to hotel operating controls, SOPs, policies, procedures, and service standards.
- Lead all key property issues including capital projects, customer service, and refurbishment.
- Handle complaints and oversee the service recovery procedures.
- Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotel and management.
- A university degree in hotel management or a related field.
- At least 15-20 years' experience in the hospitality industry, with significant luxury and international experience.
- Excellent computer system skills.
- Social and medical insurance.
- Salary from 30,000 L.E to 35,000 L.E + monthly bonus.
- Accommodation full board for non-residents.
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