Front Office Hospitality Manager

4 weeks ago


Alexandria, Alexandria, Egypt Paradise Inn Group Full time

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Paradise Inn Group in Alexandria. As a key member of our front office team, you will be responsible for ensuring a seamless guest experience from check-in to check-out.

About the Role

The ideal candidate will have a proven track record of providing exceptional customer service, managing front desk operations, and maintaining high standards of professionalism and courtesy. You will work closely with our concierge team to ensure that guests receive tailored recommendations and assistance throughout their stay.

Responsibilities
  • Manage front desk operations, including checking guests in and out, handling reservations, and verifying payment methods.
  • Provide exceptional customer service, responding promptly to guest inquiries and resolving any issues that may arise.
  • Work collaboratively with our concierge team to deliver personalized services and experiences to our guests.
  • Maintain accurate records and reports, ensuring that our front office systems are up-to-date and efficient.
Requirements
  • Bachelor's degree in hospitality or a related field.
  • Minimum 2 years' experience in hotel front office management, preferably in a luxury setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests from diverse backgrounds.
  • Strong organizational and problem-solving skills, with the ability to multitask and prioritize tasks efficiently.
  • Fluency in English, both spoken and written. French is a plus.
Benefits
  • Competitive salary: EGP 15,000 - 20,000 per month, depending on experience.
  • Accommodation in a luxurious room within the hotel.
  • Medical insurance coverage.
  • Ongoing training and development opportunities.
About Us

Paradise Inn Group is a leading hospitality company in Alexandria, offering luxurious accommodations and exceptional service to discerning guests. Our team is committed to delivering unforgettable experiences, and we seek like-minded individuals who share our passion for excellence and customer satisfaction.


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