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Operation Manager

1 month ago

Alexandria, Egypt Paradise Inn Group Full time 20,000 - 22,000
Duties and Responsibilities:
  • Operation Manager should have the same General Manager Qualifications and to be able to   perform the same role during his absent.
  • Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximizing the profitability of hotels rooms & all outlets. Maintaing effective cost controls in all areas.
  • Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
  • Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
  • Work alongside all HODs to ensure the smooth running of the day-to-day operations.
  • Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
  • Deputies for the General Manager in his absence and at various meetings & events.
  • Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
  • Ensure consistent implementation and review of SOPs throughout all Departments.
  • Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
  • Monitor the hotel functions book and familiarize yourself with all updates & amendments.
  • Liaise daily with the GM to forecast Hotel business on a weekly basis and plan accordingly.
  • Maximizing financial opportunities and achieve pro-active up-selling environment throughout the hotel.
  • Carry out Duty Management shifts as required.
  • Conduct regular fire walks and Health & Safety audits.
  • Promote a positive employee relations culture through effective communication and regular team meetings.
  • Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
  • Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
  • Oversee day-to-day operations of the hotel.
  • Manage staff and coordinate shifts.
  • Develop policies and procedures to ensure efficient operations.
  • Monitor and maintain guest satisfaction.
  • Manage budgets and cost controls.
  • Plan and coordinate events.
  • Conduct market research and analyze data.
  • Provide customer service and resolve customer complaints.
Hotel Operations Manager Requirements:
  • Should have Bachelor’s degree & Min. 3 years of experience in similar position. ( 5 star hotels )  
  • Excellent customer service and communication skills.
  • Strong organizational and problem-solving abilities.
  • Ability to work independently and collaboratively.
  • Proficiency in MS Office Suite.
  • Previous experience in hotel operations.
Personal Traits:
  • Leadership.
  • Organizational.
  • Problem-solving.
  • Communication.
  • Interpersonal.

About Paradise Inn Group:Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria’s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe & Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria. 

About Paradise Inn Group:

Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria’s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe & Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.