Customer Success Manager
2 weeks ago
Job Purpose: We are looking for a passionate Customer Success Manager who will partner with our clients and ensure their long-term success. This role is responsible for developing and maintaining relationships with key clients, identifying business opportunities and retaining customers. You Will Do: - Establish productive relationships with key personnel in assigned accounts. - Handle all correspondences with clients and advise on solution best practices. - Responsible for the on-boarding process and dashboard training. - Prepare reports on account status and track key account metrics. - Coordinate and report technical issues and providing support on new features. - This position will be mainly responsible for providing client services and not making sales deals.
- 2+ experience preferred in an IT/SaaS companies, working with big enterprises is a plus. - Experience in delivering client-focused solutions. - Ability to manage multiple accounts at a time while paying strict attention to detail. - Excellent interpersonal skills, ability to fast learn and shine in a team. - Fluency in English is a must (written and verbal).
The 1st Arabic Focused Internationally Recognized Social Media Monitoring Platform. Crowd Analyzer uses groundbreaking technologies such as Proprietary Machine Learning, Artificial Intelligence and Natural Language Processing to get computers to be as linguistically proficient as humans.
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Customer Success Manager
1 month ago
Cairo, Egypt Simera Cairo, Egypt Full timeAs a Customer Success Manager, you will play a pivotal role in ensuring the satisfaction and success of our clients. This position involves building and maintaining strong client relationships, understanding their needs, and guiding them towards optimal usage of our products or services. The Customer Success Manager collaborates cross-functionally to address...
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Customer Success Manager
1 month ago
Cairo, Egypt Roots Management Consultants Full timeResponsibilitiesAct as a concierge to the company various services and internal functions, coordinating all activities and customer communicationBe the primary interface to our customers and work alongside Sales, Professional Services, Support, and Engineering to resolve any challengesServe as a trusted advisor to our customers executives and key...
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Director of Customer Success
1 month ago
Cairo, Egypt Simera Cairo, Egypt Full timeAs the Director of Customer Success, you will assume a leadership role in ensuring the satisfaction and success of our clients at a strategic level. This position involves overseeing a team of Customer Success Managers, building strong client relationships, and collaborating cross-functionally to enhance overall client success. You will play a pivotal role...
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Customer Success Specialist
1 month ago
Cairo, Egypt Grand Community Full timeExtensive experience in customer success management and contact center operations.Proficiency in CRM software, call center technologies, and data analysis tools.Excellent communication and interpersonal skills, with the ability to build rapport and establish fruitful relationships with clients
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Customer Success Manager Architect
1 month ago
Cairo, Egypt IBM Egypt Full timeResponsibilities:• Develop and manage client portfolios.• Sustain business growth and profitability by maximizing value.• Analyze customer data to improve customer experience.• Hold product demonstrations for customers.• Improve onboarding processes.• Evaluate and improve tutorials and other communication infrastructure.•...
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Customer Success Manager Architect
1 month ago
Cairo, Egypt IBM Egypt Full timeResponsibilities:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the...
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Customer Success Manager
3 weeks ago
Cairo, Egypt Global Blockchain Show Full timeResponsibilities: Conduct self-guided research to become familiar with what products are available as well as their costs and benefits Search available products to find the best combination of quality, price, and delivery Negotiate policies and contracts with various suppliers Manage deliveries to confirm compliance with contracts Monitor...
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Customer Success Officer
2 weeks ago
Cairo, Egypt Aumet Full timeServe as the primary point of contact for pharmacy clients in Egypt, understanding their needs and goals.Collaborate with clients to implement our digital solutions and ensure a seamless onboarding experience.Provide ongoing support, training, and guidance to maximize the value of our applications.Proactively identify opportunities for clients to optimize...
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Project Success Manager Fm
1 month ago
Cairo, Egypt Bosch Group Full timeResponsibilities:Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.Meeting with project team members to identify and resolve issues.Submitting project deliverables and ensuring that they adhere to quality standards.Preparing status reports by gathering, analyzing,...
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Success Engagement Manager
1 month ago
Cairo, Egypt SSC Egypt Mea Full timeResponsibilities:• Provide concierge support for a pre-defined list of Independent Software Vendors (ISVs) developing, publishing and growing sales of applications built on the Microsoft cloud platforms as part of the Digital Sales ISV Success Program.• Be the first contact point, deliver a strong first impression and set the foundation for...
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Success Engagement Manager
1 month ago
Cairo, Egypt SSC Egypt Mea Full timeResponsibilities:• Provide concierge support for a pre-defined list of Independent Software Vendors (ISVs) developing, publishing and growing sales of applications built on the Microsoft cloud platforms as part of the Digital Sales ISV Success Program.• Be the first contact point, deliver a strong first impression and set the foundation for...
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Customer Success Executive
1 month ago
Cairo, Egypt AXON Full timeDuties/Responsibilities: Renegotiate and maintain major clients Demand-driven in provider accountsProcess the clients’ on-boarding Interacts with customers via telephone, email, system, online chat, or in-person to provide support and information on products or services.Collects and enters orders for new or additional products or services.Assist in...
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Portuguese Speaking Customer Success Specialist
2 weeks ago
Cairo, Egypt Concentrix Egypt Full timeManage high volume of customer contacts and communications through phone and email each dayUse contact search and productivity tools to verify contact information is accurateConduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completionDevelop a level of product knowledge to speak intelligently to customers and...
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Customer Lifecycle Manager
1 month ago
Cairo, Egypt SSC Egypt Mea Full timeResponsibilities:• Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship• Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections and negotiating success• Engage...
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Customer Success Manager Architect
1 month ago
Cairo, Egypt IBM Egypt Full timeWe are hiring Document Controller Male and Female any nationality can Below are the Job Responsibilities(link removed) scan and store documents(link removed) for accuracy and edit files, like contracts(link removed) and update technical documents ( manuals and workflows)(link removed) project-related copies to internal teams(link removed) documents in...
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Content Manager
1 month ago
Cairo, Egypt Tamara Full timeContent Creation: Work with the Content Specialists to develop and create various types of customer support content, including knowledge base articles, FAQs, troubleshooting guides, tutorials, and other resources that help customers find answers to their questions and solutions to their problems. Content Management: Organize, categorize, and maintain the...
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Customer Success Executive
1 month ago
Cairo, Egypt NielsenIQ Cairo, Egypt Full time•Summarize data in tables, charts, and graphs•Analyze and interpret sales data and retail audit data•Draft reports and presentations (category overview as well as issue based) building a story and finalizing conclusions and proposes recommendations•Review data for errors and inconsistencies•Use internal tools and data...
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Customer Service Specialist
1 month ago
Cairo, Egypt MG Developments Cairo, Egypt Full timeMG Developments is a group of specialized companies that operates in real estate investment, tourism development, and construction. The Group was incorporated in 1998 . The company has launched several successful projects and is expanding its investments to cover new areas. Role DescriptionProviding customer support via telephone, e-mail, in-personInforming...
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Customer Service Manager
1 month ago
Cairo, Egypt orange egypt Full timeCreating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Maintaining accurate records and documenting all customer service activities and discussions.Managing the approved budget of the customer service department.
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Customer Care Manager
1 month ago
Cairo, Egypt Givaudan egypt Full timeResponsibilty:Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...