Customer Lifecycle Manager

Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programsExperience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferredMicrosoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferredA self-starter with a track record of...

The Customer Project Manager has a critical role in leading customer-facing projects for Vodafone's UK Business technology solutions Customers. They are responsible for managing multi-party teams and typically oversee IT solutions that aim to transform customer’s operations. The role entails reporting to the Agile Portfolio Lead or working within a...

As a Business Transformation professional, you’ll provide clients with a strong analytical framework to design and activate their destination strategies, transform and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you’ll work closely with our clients’ marketing, sales, and experience functions, helping to...

ResponsibilitiesAct as a concierge to the company various services and internal functions, coordinating all activities and customer communicationBe the primary interface to our customers and work alongside Sales, Professional Services, Support, and Engineering to resolve any challengesServe as a trusted advisor to our customers executives and key...

Collaborate with other Portfolio Heads, Marketing, Group Enterprise, Group Technology and OpCo's to build market leading capabilities based on opportunity and demand.• Obtain commitments from relevant stakeholders regarding delivery and testing.• Support Industry analyst briefings and submissions for Cyber Security value added...

As a Customer Success Manager, you will play a pivotal role in ensuring the satisfaction and success of our clients. This position involves building and maintaining strong client relationships, understanding their needs, and guiding them towards optimal usage of our products or services. The Customer Success Manager collaborates cross-functionally to address...

Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Maintaining accurate records and documenting all customer service activities and discussions.Managing the approved budget of the customer service department.

Responsibilty:Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...

Lead the monitoring and analysis of security metrics within the development lifecycle in a DevSecOps capacityManage to ensure timely delivery of security requirements as a top priority at every stage of the development lifecycleReview/identify security vulnerabilities and ensuring secure code practices are applied within the CI/CD pipeline at all times and...

Product Strategy: 1. Develop and execute product strategies in line with market trends customer needs and company goals. 2. Conduct market research to identify potential product opportunities and gaps in the market. 3. Cost and Budget Management: Work closely with procurement and finance teams to establish product cost targets and manage the development...

Responsibilities:• To ensure all customer orders are processed through the system in line with KPI's.• Download MT / Distributor customer orders from the customer portal and process them in Back office system using agreed tools and steps to ensure the accuracy and efficiency of the orders• Process all other types of orders received from...

Responsibilities:• To ensure all customer orders are processed through the system in line with KPI's.• Download MT / Distributor customer orders from the customer portal and process them in Back office system using agreed tools and steps to ensure the accuracy and efficiency of the orders• Process all other types of orders received from...

Customer Experience & Service Management Manager Leading and driving initiatives related to the company's Customer Experience strategy.Driving Voice of Customers initiatives and providing senior leadership with customer feedback, data, and insightsEnhancing the overall customer experience across all touchpointsCollaborating with cross-functional teams...

• Be a single point of contact and owner to ensure the chosen product is delivered on time.• Support project managers with project delivery, from contract signing till final delivery and getting sign off from the customers.• Coordination between internal and external stakeholders to facilitate a smooth delivery of the project scope.•...

Recognizing customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs.Assuring that the delivered services are in line with the performance Service Level Agreements (SLA’s) as defined in the customer services contracts.Assuring that all issues raised during the product lifecycle starting...

Responsibilities:You ensure the management of the quality of service of the customer's solutions and provide the deliverables defined contractually (dashboard, Operational Guide, etc.).You assess the risks in order to anticipate them and set up action plans to improve the quality of service. In the event of a malfunction, you ensure that the various...

Customer co-creation is used to foster an innovative ‘product design’ mentality, ensuring customer’s needs and problems are driving investment decisions.• Product roadmaps are defined to meet specific customer, commercial and strategic objectives to expand Vodafone’s leadership position and market share.• Customer...

**Role purpose**: Today Vodafone serves over 5m small-office home-office (SOHO) and small to medium enterprise (SME) customers across Europe with a wide range of communications solutions. Vodafone aims to be the leading end-to-end digital champion for this segment and expands its product portfolio to a suite of technology offerings. That includes providing...

**Summary** **Responsibilities** - Lead Product Development team to meet objectives within the set turnaround time - Manage and coach Product Development team members to achieve professional and technical growth - Understand customer needs and competitors’ advantages and make recommendations for the management - Break down features, themes, and logic into...

1Customer Relationship Management: Utilize the CRM system to effectively manage customer inquiries requests and orders. Build strong relationships with customers by providing exceptional communication and service. Proactively manage customer expectations throughout the car buying process.2Complaint Handling & Resolution: Be...