Customer Success Officer
2 weeks ago
- Serve as the primary point of contact for pharmacy clients in Egypt, understanding their needs and goals.
- Collaborate with clients to implement our digital solutions and ensure a seamless onboarding experience.
- Provide ongoing support, training, and guidance to maximize the value of our applications.
- Proactively identify opportunities for clients to optimize their use of our solutions.
- Conduct regular check-ins and gather feedback to address any concerns or challenges.
- Advocate for client needs and collaborate with internal teams to meet their requirements.
- Monitor client usage and success metrics.
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Director of Customer Success
1 month ago
Cairo, Egypt Simera Cairo, Egypt Full timeAs the Director of Customer Success, you will assume a leadership role in ensuring the satisfaction and success of our clients at a strategic level. This position involves overseeing a team of Customer Success Managers, building strong client relationships, and collaborating cross-functionally to enhance overall client success. You will play a pivotal role...
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Customer Success Manager
1 month ago
Cairo, Egypt Simera Cairo, Egypt Full timeAs a Customer Success Manager, you will play a pivotal role in ensuring the satisfaction and success of our clients. This position involves building and maintaining strong client relationships, understanding their needs, and guiding them towards optimal usage of our products or services. The Customer Success Manager collaborates cross-functionally to address...
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Customer Success Manager
1 month ago
Cairo, Egypt Roots Management Consultants Full timeResponsibilitiesAct as a concierge to the company various services and internal functions, coordinating all activities and customer communicationBe the primary interface to our customers and work alongside Sales, Professional Services, Support, and Engineering to resolve any challengesServe as a trusted advisor to our customers executives and key...
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Customer Success Specialist
1 month ago
Cairo, Egypt Grand Community Full timeExtensive experience in customer success management and contact center operations.Proficiency in CRM software, call center technologies, and data analysis tools.Excellent communication and interpersonal skills, with the ability to build rapport and establish fruitful relationships with clients
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Customer Success Executive
1 month ago
Cairo, Egypt AXON Full timeDuties/Responsibilities: Renegotiate and maintain major clients Demand-driven in provider accountsProcess the clients’ on-boarding Interacts with customers via telephone, email, system, online chat, or in-person to provide support and information on products or services.Collects and enters orders for new or additional products or services.Assist in...
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Customer Support Officer
1 month ago
Cairo, Egypt NOK for Human Capital Solutions Full timeJob DescriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...
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Customer Success Manager Architect
1 month ago
Cairo, Egypt IBM Egypt Full timeResponsibilities:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the...
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Customer Success Manager Architect
1 month ago
Cairo, Egypt IBM Egypt Full timeResponsibilities:• Develop and manage client portfolios.• Sustain business growth and profitability by maximizing value.• Analyze customer data to improve customer experience.• Hold product demonstrations for customers.• Improve onboarding processes.• Evaluate and improve tutorials and other communication infrastructure.•...
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Success Engagement Manager
1 month ago
Cairo, Egypt SSC Egypt Mea Full timeResponsibilities:• Provide concierge support for a pre-defined list of Independent Software Vendors (ISVs) developing, publishing and growing sales of applications built on the Microsoft cloud platforms as part of the Digital Sales ISV Success Program.• Be the first contact point, deliver a strong first impression and set the foundation for...
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Success Engagement Manager
1 month ago
Cairo, Egypt SSC Egypt Mea Full timeResponsibilities:• Provide concierge support for a pre-defined list of Independent Software Vendors (ISVs) developing, publishing and growing sales of applications built on the Microsoft cloud platforms as part of the Digital Sales ISV Success Program.• Be the first contact point, deliver a strong first impression and set the foundation for...
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Front Office Admin
1 month ago
Cairo, Egypt La-Verde Real Estate Full timeJob DescriptionKeep front desk tidy and supplied with all the necessary suppliesGreet, communicate with and welcome guestsAnswer all the customers' questions and address their complaintsAnswer all incoming calls, redirect them when neededReceive letters, packages and send them to appropriate destinationPrepare and manage outgoing mailCheck, sort and...
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Portuguese Speaking Customer Success Specialist
3 weeks ago
Cairo, Egypt Concentrix Egypt Full timeManage high volume of customer contacts and communications through phone and email each dayUse contact search and productivity tools to verify contact information is accurateConduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completionDevelop a level of product knowledge to speak intelligently to customers and...
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Project Success Manager Fm
1 month ago
Cairo, Egypt Bosch Group Full timeResponsibilities:Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.Meeting with project team members to identify and resolve issues.Submitting project deliverables and ensuring that they adhere to quality standards.Preparing status reports by gathering, analyzing,...
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Customer Success Manager
3 weeks ago
Cairo, Egypt Global Blockchain Show Full timeResponsibilities: Conduct self-guided research to become familiar with what products are available as well as their costs and benefits Search available products to find the best combination of quality, price, and delivery Negotiate policies and contracts with various suppliers Manage deliveries to confirm compliance with contracts Monitor...
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Customer Success Executive
1 month ago
Cairo, Egypt NielsenIQ Cairo, Egypt Full time•Summarize data in tables, charts, and graphs•Analyze and interpret sales data and retail audit data•Draft reports and presentations (category overview as well as issue based) building a story and finalizing conclusions and proposes recommendations•Review data for errors and inconsistencies•Use internal tools and data...
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Customer Service Officer
1 month ago
Cairo, Egypt SSC Egypt Full timeInteract with customers over the phone to understand their banking needsProvide excellent customer service to achieve customer loyaltyResolve problems over the telephone on the spotConvert sales opportunities in order to meet financial targetsClarify and explain procedures and products over the telephoneCapture and report customer feedback towards continual...
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Customer Service Officer
1 month ago
Cairo, Egypt SSC Egypt Mea Full timeResponsibilities:• Interact with customers over the phone to understand their banking needs• Provide excellent customer service to achieve customer loyalty• Resolve problems over the telephone on the spot• Convert sales opportunities in order to meet financial targets• Clarify and explain procedures and products over the...
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Customer Service Officer
2 weeks ago
Cairo, Egypt SSC Egypt Mea Full timeResponsibilities:• Interact with customers over the phone to understand their banking needs.• Provide excellent customer service to achieve customer loyalty.• Resolve problems over the telephone on the spot.• Convert sales opportunities in order to meet financial targets.• Clarify and explain procedures and products over the...
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Customer Service Officer
1 month ago
Cairo, Egypt Ssc Egypt Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...
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Customer Service Officer
1 month ago
Cairo, Egypt ssc egypt Full timeInteract with customers over the phone to understand their banking needs.Provide excellent customer service to achieve customer loyalty.Resolve problems over the telephone on the spot.Convert sales opportunities in order to meet financial targets.Clarify and explain procedures and products over the telephone.Capture and report customer feedback towards...