Director of Customer Success

As a Customer Success Manager, you will play a pivotal role in ensuring the satisfaction and success of our clients. This position involves building and maintaining strong client relationships, understanding their needs, and guiding them towards optimal usage of our products or services. The Customer Success Manager collaborates cross-functionally to address...

ResponsibilitiesAct as a concierge to the company various services and internal functions, coordinating all activities and customer communicationBe the primary interface to our customers and work alongside Sales, Professional Services, Support, and Engineering to resolve any challengesServe as a trusted advisor to our customers executives and key...

Extensive experience in customer success management and contact center operations.Proficiency in CRM software, call center technologies, and data analysis tools.Excellent communication and interpersonal skills, with the ability to build rapport and establish fruitful relationships with clients

Serve as the primary point of contact for pharmacy clients in Egypt, understanding their needs and goals.Collaborate with clients to implement our digital solutions and ensure a seamless onboarding experience.Provide ongoing support, training, and guidance to maximize the value of our applications.Proactively identify opportunities for clients to optimize...

Duties/Responsibilities: Renegotiate and maintain major clients Demand-driven in provider accountsProcess the clients’ on-boarding Interacts with customers via telephone, email, system, online chat, or in-person to provide support and information on products or services.Collects and enters orders for new or additional products or services.Assist in...

Job DescriptionAnswers inbound calls and address customers inquiries.Respond to Live Chats and social media messages from customers.Follow-up on customer requests as needed.Job RequirementsMaximum age: 30Bachelor's degree in any field.1-4 years of work experience.communication skills.Excellent sales skills.Negotiation skills.Good command of both English...

El Gouna Film FestivalDirector of Partnerships (Project-based)The Partnerships Director is responsible for managing partner relationships and associated activations for all assigned accounts and supporting partnership renewals. The Director will also be responsible for departmental workflows, projects, and initiatives to ensure efficiency and identify the...

Exercise overall quality control over accounts and ensure successful implementation of client objectivesBuild and maintain internal processes and relationships to efficiently meet client needsWork closely with clients to understand their business needs and objectives, set strategies, and ensure executionAnticipate opportunities and plan for the...

DescriptionA Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.What will I be doing?As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and...

Are appropriately set up, strike the right balance between proactive & reactive.Have the right strategies in place to deliver their revenue targets.Use Hilton systems (e. g. Delphi) and tools in accordance with our standards; to create focused opportunities for the hotels.Have appropriate targets in place (SIP).Evaluate and identify business opportunities...

Responsibilities:• Develop and manage client portfolios.• Sustain business growth and profitability by maximizing value.• Analyze customer data to improve customer experience.• Hold product demonstrations for customers.• Improve onboarding processes.• Evaluate and improve tutorials and other communication infrastructure.•...

Responsibilities:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the...

Director of Communications and Public Relations (Project-based)The Communications & PR Director controls and oversees the flow of communication and information between El Gouna Film Festival and the public. Their main duties include managing the communications departments within the festival and acting as the face of the festival at media events, media...

Our Client is Market leader in B2B, However Started New LOB in B2C, Commercial Director will Have Full P&L Accountability for the B2C business, Reporting to BOD - **Main purpose of the job**: The main purpose of the Commercial Director role is to manage the Company’s product and service life-cycles, and lead the sales, marketing and customer-facing teams,...

The Executive Director of Engagement Thunderbird is a seasoned development professional with a global mindset and a proven track record of soliciting securing and stewarding major and lead gifts. The Executive Director will work with the Dean and Director General of...

Responsibilities:• Provide concierge support for a pre-defined list of Independent Software Vendors (ISVs) developing, publishing and growing sales of applications built on the Microsoft cloud platforms as part of the Digital Sales ISV Success Program.• Be the first contact point, deliver a strong first impression and set the foundation for...

Responsibilities:• Provide concierge support for a pre-defined list of Independent Software Vendors (ISVs) developing, publishing and growing sales of applications built on the Microsoft cloud platforms as part of the Digital Sales ISV Success Program.• Be the first contact point, deliver a strong first impression and set the foundation for...

A Press/Public Relations (PR) Director will be responsible for the development and implementation of the press/public relations (PR) activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. **What will I be doing?** As PR Director, you will be responsible for the...

Assume responsibility for confirmed group business (Social, MICE, NGO, etc) from the sales team.Work in concert with the Director of Sales and Director of Banquets/Banquets Manager for effective team collaboration, seamless transition from sales to conference services, efficient group guest service, and maximum profitabilitySupervision and overall...

Manage high volume of customer contacts and communications through phone and email each dayUse contact search and productivity tools to verify contact information is accurateConduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completionDevelop a level of product knowledge to speak intelligently to customers and...