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Client Management

4 months ago

مصر, Egypt Standard Chartered Full time

**Job***: Institutional Banking

**Primary Location***: Africa & Middle East-Egypt-New Cairo

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 24/Nov/2023, 7:46:10 AM

**Unposting Date***: Ongoing

**RESPONSIBILITIES**
- The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management. The Client Manager is responsible for proactively managing the client account on all day to day maintenance activities to ensure the highest level of client service and relationship health.
- The Client Manager supports the GAMs, RAMs or FAMs on an aligned client portfolio to ensure strong client delivery execution.

**Business**
- Provide direct support to the RM by proactively:

- Helping to prepare Account Plans, client briefing notes for senior management discussions, input to RCAF / GCAF
- Joining client visits (as appropriate) and ensuring client discussions are documented via call reports in WorkBench
- Reviewing client profitability and opportunity to increase customer utilisation
- Liaising with IMO and Credit Analyst teams to ensure seamless client onboarding and credit monitoring
- Actively engaging and collaborating with Clients, RMs and Product Partners to understand and respond to any issues relating to the ongoing account maintenance, including highlighting any unusual utilization patterns to coverage teams.
- Effectively partnering with IMO, CA, Legal, Compliance, Operations and Servicing teams as required to ensure client expectations are met or exceeded
- Where there are client account maintenance related issues / concerns, ensure resolution and escalate to the CM Team Lead / Head as appropriate
- Co-ordinate and liaise with FAM's to support network business

**Processes**
- Ensure adherence to all internal/regulatory policies & regulations e.g. Policies and procedures in RiskPod (FATCA, Credit, BCA overdue, etc)
- Identify and escalate to the CM TL / CM Head any operational risks relating to the client portfolio and define process improvement ideas to resolve or mitigate these risks
- Work with Operations, Hub and Client Services teams to rectify ops related issues or post trade queries / concerns.

**Risk Management**
- Support the RM in reviewing client account activity reviews, ensuring transactional activities are aligned to the expected levels of activity for the client given their business profile
- Ensure deeper understanding on credit risk including default risk and fraud risk
- Ensure data quality of all AML and Credit documents/files meets CCIB standards to facilitate RM's decisions on risk acceptance
- Escalate any identified Operational Risk issues to the CM Head/Lead or BORM
- Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purpose

**Governance**
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**

Internal:

- GAM/FAM / RAM
- Credit Analyst
- Product Partners
- Key functional partners ie IMO, Credit, Risk, FCC, Legal, Compliance, Product Ops (Trade, Cash, FMO etc), Finance, Marketing
- Country Leadership team

External:

- Clients
- Legal firms, Audit

**Other Responsibilities**
- Embed Here for good and Group’s brand and values
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
- Multiple functions (double hats)

**QUALIFICATIONS**
- Bachelor degree in Banking or Finance preferred.
- Ideally 3+ years experience in banking or other relevant environment
- Risk & AML certified as stipulated by Bank policy for Client Manager role
- Languages: English and/or local language skills as relevant to country requirements

**Role Specific Technical Competencies**
- Bachelor (or higher) Degree in Finance or Accounting or Economics
- Strong Communication Skil