Senior Client Executive

6 months ago

مصر, Egypt KANTAR Full time

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Purpose: To be a key point of contact for clients on routine deliverables & requests. To handle all data requests and project briefs ensuring timely, accurate delivery of information and offering good levels of insight; whilst also contributing to the growth of the clients’ business within Kantar Worldpanel by identifying potential revenue opportunities from ad-hocs specials.

About Kantar:
We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Client Relationship
- Be a key point of contact for routine deliverables & requests of the client’s business, attending onsite days and owning all related client data requests and project briefs.
- Further develop the client relationship by seeking out opportunities to introduce other Worldpanel capabilities and services to your contacts.

Account Handling
- Be responsible for running your own day-to-day workload on the area of the business you have responsibility for and establishing priorities with the client as needed.
- Anticipate client needs and be cognisant of the Worldpanel plans for developing the account.
- Train client users on software and data interpretation.

Service Development
- Highlight and escalate client concerns with any Worldpanel deliverables and help identify potential issues as they arise.
- Offer your opinion and recommendations to your team manager regarding the relevance & effectiveness of regular deliverables and general client servicing in order to ensure the service’s high standard is maintained.
- Share best practices and efficient ways of working with other team members.

Basic Data & Tracking
- Production and interpretation of Special analyses with a focus on finding patterns in the data, highlighting key points and making recommendations
- Confidently use the more advanced capabilities within Powerview such as level groups, distributions etc.

Analysis & Insight
- Discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and offering advice on how best to solve issues.
- Be conversant in the methodology and deliverables of all the panels & services run by the division - eg building a solid understanding of eg Key Account Reports.
- Recognise patterns, draw logical conclusions, consider implications and make recommendations based on your analysis and knowledge of the client’s business
- Always add value to basic ad-hoc client data requests by adding commentary and drawing out key findings.
- Be responsible for managing client briefs from start to finish i.e. - designing correct methodology, running the required analysis, adding interpretation and insight based on category knowledge, delivering back to the client.

Team, People & Self Development
- Seek out opportunities to further grow your knowledge of the FMCG environment and KWP services - with particular consideration given to the sister panels so you are confident in working with and interpreting the key information.
- Build relationships with peers and internal experts, stretching beyond your immediate team.

Key Capabilities:

- Ability to deliver actionable insights focussed on things your client can influence
- Gather facts and figures, monitor self and others, and achieve goals in a timely and factual manner.
- Seek ways of perfecting things, raising standards, reducing errors and overcoming omissions.
- Bring a sense of urgency to situations, demonstrating an active approach, and a willingness to get involved in order to increase the pace, achieve goals and meet objectives.
- Be curious, demonstrate a real desire to learn, seek out training opportunities and actively participate in meetings (both internal and external as appropriate)
- Show dedication to both the c

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