Client Servicing Director
6 months ago
1. Develop and maintain strong relationships with key clients, serving as the main point of contact for all account-related matters.
2. Lead account teams to develop and execute digital marketing strategies that align with clients' business objectives.
3. Oversee the planning, implementation, and optimization of digital marketing campaigns to drive results and meet client KPIs.
4. Monitor campaign performance and analytics to provide strategic insights and recommendations for continuous improvement.
5. Collaborate with cross-functional teams (such as creative, social media, web design ,developer and SEO) to ensure integrated marketing solutions.
6. Manage account budgets, forecasts, and profitability, ensuring that projects are delivered on time and within budget.
7. Identify growth opportunities within existing accounts and work on expanding business with upselling and cross-selling strategies.
8. Stay updated on industry trends, best practices, and emerging technologies to drive innovation and deliver value to clients.
**Requirements**:
1. Bachelor's degree in Marketing, Business, Communications, or a related field. Master's degree may be preferred.
2. Proven experience (typically 5+ years) in account management or client services within a digital marketing agency or related industry.
3. Strong leadership and team management skills with a track record of successfully leading account teams and delivering results.
4. Excellent communication and presentation abilities, with the ability to effectively engage and influence clients and internal stakeholders.
5. Strategic thinking and problem-solving skills, with the ability to develop data-driven insights and recommendations.
6. Proficiency in digital marketing platforms, analytics tools, and project management software.
7. Ability to multitask, prioritize, and manage multiple client accounts simultaneously.
8. Results-driven mindset with a focus on achieving client satisfaction and driving business growth.
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