Commercial Customer Support

6 months ago


مصر, Egypt SYNTEGON Full time

Company Description
**About Syntegon Technology**

**Syntegon is a global leader in process and packaging technology. With around 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Let's contribute together to ensuring that people worldwide are provided with high-quality medications and safely packaged food.**

Local office introduction in Egypt:
**Since its establishment in 2012, PAEG has been focused on bridging the cultural and technical gaps between our partners and customers in Middle East and Africa and our plants all over the world. From a remote Hub of 5 employees, PAEG has grown to more than 30 employees serving the Food and Pharma Business and offering sales, after-sales, engineering and validation services.**
**The Egypt office is part of the Syntegon Group. Our mission is to establish Syntegon as a major regional partner for Food and Pharma and to improve the quality of life in Middle East & Africa by accompanying & supporting our customers to deliver the best & highest-quality products.**

**Job Description**:
THIS Job is a temporal Job vacancy - duration ONE YEAR - to cover for the maternity absence of one Assocaite.
- Quotations preparation for spare parts, upgrades and interventions using SAP.
- Responsible for the orders management process.
- Responsible for the coordination of goods delivery with the customers and Syntegon plants.
- Responsible for claim management - warranty and repair processes.
- Follow up on the payments with the customers and the plants.
- Create invoices in the SIP system.
- Handle credit note processes on the SAP system.
- Maintain relationship with customers within defined region.
- Following up with customers to ensure satisfaction of provided services and help resolving any arising problems.
- Reporting to management on after sales figures and the marketability of goods and services within the region.

**Qualifications**:

- University degree in Industrial, Manufacturing, Mechanical or Mechatronics Engineering.
- 3-5 years working experience in the after-sales environment.
- SAP experience is a must
- Good technical understanding related to the Pharma Machines industry sector is preferred.
- Excellent customer management skills, strong interpersonal skills.
- Fluent in English language is a must; French and German would be an asset.
- Good communication skills.
- Ability to handle conflicts and escalations.
- Trustable and self-committed.
- Flexible and willing to develop. Independent on daily business.

Additional Information- Experience with logistic in Pharma
- clear priority setting, team player
- PC literate with skills in MS Word, Excel, PowerPoint, and Outlook



  • مصر, Egypt اورنچ مصر Full time

    About the job Commercial Decision Support Manager (B2C) **Job Purpose** Analyze B2C BU KPIs and revenue, validate offers and proposals, identifies and raises flag upon recognizing change in trend that may impact the segment revenue or profitability. **Duties & Responsibilities**: - Receives budget input from the commercial team. - Reviews validate and...


  • مصر, Egypt Etisalat Egypt Full time

    **Commercial CE Manager.CRM & Customer Experience** **-** **(** **230001T2** **)** **Description** **Job Purpose** **Report To Position Name** Strategy: 1. Designing the customer experience strategy through the initiation of a broad improvement program across the different touch points, while deciding on a structure ,priorities and inject the change...

  • Head of Commercial

    6 months ago


    مصر, Egypt Trukker Full time

    TruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...

  • Commercial Director

    6 months ago


    مصر, Egypt Hilton Full time

    Commercial Director The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Director, O&M EMEA is responsible for developing a commercial strategy...

  • Commercial Manager

    6 months ago


    مصر, Egypt Hilton Full time

    Commercial Manager The Commercial Manager O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Manager, O&M EMEA is responsible for developing a commercial strategy covering...


  • مصر, Egypt Sirius Support Full time

    **Who We Are** Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...

  • Commercial Manager

    6 months ago


    مصر, Egypt Hilton Full time

    Commercial Manager The Commercial Manager, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Manager, O&M EMEA is responsible for developing a commercial strategy covering...

  • Commercial Manager

    6 months ago


    مصر, Egypt Hilton Full time

    The Commercial Manager O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Manager, O&M EMEA is responsible for developing a commercial strategy covering all segments and...

  • Commercial Director

    6 months ago


    مصر, Egypt Hilton Full time

    The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and...


  • مصر, Egypt Orange Egypt Full time

    **Job Purpose** Analyze B2C BU KPIs and revenue, validate offers and proposals, identifies and raises flag upon recognizing change in trend that may impact the segment revenue or profitability. **Duties & Responsibilities**: - Receives budget input from the commercial team. - Reviews validate and challenge the budget input. - Build up the full budget...

  • Commercial Officer

    6 months ago


    مصر, Egypt CrossWorkers Full time

    **Commercial Officer for Egyptian customer** **Title: Commercial Officer** **Industry: Fintech** **Position Type: Full Time** **Location: Sheikh Zayed** **About the job**: We are looking for a full-time on-site role for a Commercial Officer located in El Sheikh Zayedd. The Commercial Officer role includes B2B sales and account management duties, which...


  • مصر, Egypt Homzmart Full time

    **Job Description**: - Analyze daily and weekly company KPIs with a macro view of the long-term success of the business - Delivering growth on your P&L, leveraging on the power of the marketplace, bringing orientations, feedback, and support to the commercial team. - Leading the commercial plan, taking an active part in the definition and execution of...


  • مصر, Egypt Bupa Global Full time

    Legal Counsel, Commercial **Job Description**: **Legal Counsel, Commercial** **Full time (40hrs per week)** **Hybrid Working Options** **Cairo, Egypt** Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be...

  • Commercial Director

    6 months ago


    مصر, Egypt Linah Group Full time

    Play a crucial role in developing and executing our commercial strategy, driving revenue growth, and ensuring our products and services reach the market effectively. The CCO will lead our sales, marketing, and business development teams and will be responsible for shaping the company's market presence and customer relationships. - Commercial Strategy...

  • Commercial Executive

    6 months ago


    مصر, Egypt Meeting Point Egypt Full time

    **The Commercial Executive** is responsible for supporting Meeting Point marketing and sales activities and supporting all client-facing activities. **Key Responsibilities**: - Provide support to clients in product brief creation. - Produce sales contracts as per the commercial manager’s brief (markup). - Distribute the product as per the commercial...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Commercial Manager

    8 months ago


    مصر, Egypt Top Business Human Resources Full time

    **Job Description**: - Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth - Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.) - Understand the requirements of existing customers to ensure their needs are...


  • مصر, Egypt BTECH Full time

    Thrive with B.TECH on a Journey that defines the essence of your professional evolution through Stability and Security, Continuous Development and Growth, a well-established Prominent Organization, and a Culture of Innovation and Creativity. Join us on this exciting journey of growth and innovation! **Responsibilities** - Run full business analytical...

  • Commercial Director

    6 months ago


    مصر, Egypt Hilton Full time

    Commercial Director -DoubleTree by Hilton, Mangroovy -El Gouna The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Director, O&M EMEA is responsible...


  • مصر, Egypt Microsoft Full time

    The **Commercial Executive (CE)** is a Sales professional responsible to close companywide agreements. The CE is an experienced deal maker who is able to understand the customer's strategy, build commercial constructs across different solution areas and act as a lead negotiator to land the deal with the customer. This role has significant business impact...