Tanzu Escalation Manager

**Advisor, Escalation Manager - SecurID** As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital...

Accountable to manage and monitor different Milestones, KPIs and Revenue Figures of EEMEA Service Transition and Business Operations, along with ensuring compliance of service implementation KPIs and processes within different EEMEA LDM clusters. **Job includes**: - Track and monitor Service Implementation performance trends and figures. - Ensure KPIs are...

**About the role**: The successful Major Incident Manager will have the relevant skills and experience specified below. **Job Description**: Main Responsibilities include: - Operating and maintaining the Incident management process and governance framework. - Command high profile major incidents within complex environments engaging internal and external...

**Aufgaben**: - Main tasks - Customer Support (Backorder and Bottleneck Handling)- Receive and reply to all dealers’ Bottleneck enquiries with parts status and expected dispatching date - Follow up on open opportunities and taking all necessary actions to speed delivery - Answer to parts orders/orders cancellation - Construct a status report of any part...

**Role Purpose**: As a customer escalation support you will provide a single point of contact for designated complex customers from Large corporate. As a result, you will be engaging with all Vodafone stakeholders to manage all queries related customer support activities. **Key accountabilities and decision ownership**: - Responsible for managing and...

Bachelor's degree - Most investigations will be in English - One additional language is a must, preferably: Arabic, Spanish, Swedish, Polish or Dutch - Experience working in fraud or compliance organizations - High level of integrity and discretion to handle confidential information - Strong enthusiasm to provide superb customer service to executive...

**VMware Tanzu Product Support Engineer**: **The Elevator Pitch: Why will you enjoy this new opportunity?** If you are interested in a new challenge and want to work with the leader in virtualization and cloud computing, then VMware has the opportunity for you! Our teams are collaborative and supportive. Once you begin your journey with VMware, you will...

Coach/Monitor the team to fulfill its goals and maintain the KPIs - Audit daily work and operations done by team members - Audit Incidents make sure we are not breaching the SLAs/OLAs - Make sure all processes are followed and looking for usual enhancements - On Board new comers and provide them with the full support to be part of the team - Provide next...

Manage medium to high level complexity projects or programs - Coordinate project plans by monitoring schedules and ensuring quality in all deliveries - Be the primary point of contact on the project with the customer - Work with the Sales team to understand the services sold and the customer requirements - Handle a variety of customer issues through multiple...

Manage medium to high level complexity projects or programs - Coordinate project plans by monitoring schedules and ensuring quality in all deliveries - Be the primary point of contact on the project with the customer - Work with the Sales team to understand the services sold and the customer requirements - Handle a variety of customer issues through multiple...

**You will**: - Manage medium to high level complexity projects or programs - Coordinate project plans by monitoring schedules and ensuring quality in all deliveries - Be the primary point of contact on the project with the customer - Work with the Sales team to understand the services sold and the customer requirements - Handle a variety of customer issues...

**About the role**: ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation level within the team. ¦ Acts as Knowledge management keeper. ¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the...

Community Engagement: Actively monitor all comments, messages, and mentions across social media platforms such as Facebook, Instagram, Twitter, and LinkedIn. Respond to community interactions promptly and in alignment with the brand voice and guidelines. - Issue Escalation: Identify comments or messages that require immediate attention or escalation and...

Sutherland is seeking an Associate Manager of IT Operations to help maintain the operational standards from the ground up. This will include documentation, creation of policy’s & procedures, Audits, Disaster Recovery, Audits and more. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident...

**About the role**: Mission / role purpose Primary mission is to provide Level 2 support to the LDM team & LDM team manager, interfacing with ODM/ /Account/PM teams in order to drive and continuously improve the delivery performance of country terminating orders. 1st level of escalation in the cluster. The Exception Support Manager (ESM) will work in...

**RSA Resolution Manager** RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other...

**About the role**: He / She will be in Charge of: **Leadership and management of the team** **In close cooperation with the ESC management team build vision and strategy, derived from the corporate strategy** **Communicate strategic plan to all team members and ensure their full understanding and support** **Assign resources to the customer projects and...

**Job Description**: - Plan and supervise the day-to-day running of business Source-to-Pay operations to ensure smooth progress. - Meet and exceed performance goals of the Source-to-Pay portfolio across the region. - Improve key operating metrics - Paid On time, Received on Time, Invoices on Hold, No-PO-No-Pay - Identify key productivity projects to improve...

**Job Responsibility**: - Supervise and lead Service management function - Holds accountability for the Quality of solutions provided to top accounts. - Act as the primary point of contact for the customer and escalation point for all operational issues and activities - Possess excellent communication, negotiation, presentation, and organization skillsets,...

**Role purpose**: - As Cloud and SDN solution architect in Cloud Solutions, Orchestration and Intelligence team we expect you to run cloud solutions design for all the European Markets including MPN and Edge, in accordance with Vodafone strategy and focused on Virtual/Containerized Network Functions (VFN) and SDN needs. - As a member of Cloud solution team,...