Senior Major Incident

Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration & customer's...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

**About the role**: **Responsibilities**: Coordinates day-to-day execution of the process Identifying and implementing changes to the process Communicating new and changed policies Ensuring the standards and procedures are being followed Identifying and implementing process improvement Creating, analyzing and distributing process reports, KPI’s Act...

**About the role**: - Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...) - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s...

**Key Accountabilities and Decision Ownership**: - Is the main SPOC of the customer for all SLA topics and is responsible for maintaining the Technical SLAs in front of the customer for the whole enterprise product portfolio. - The senior TSM is continuously analyzing the quality of the offered technical services and identifies possible abnormalities. He/...

**Position: Senior SOC Admin** **Company Overview**: ITS Information Technology Solutions is a leading provider of technology solutions and services in Giza, Egypt. We specialize in delivering innovative and reliable solutions to our clients, helping them achieve their business goals and stay ahead in the fast-paced world of technology. **Job...

**Project** Description**: The Site Reliability Engineer is a critical part of our SaaS platform strategy. In this role you will work closely with engineering to ensure the observability, availability and performance of Tricentis Products, you will join an established Cloud Operations team. As an SRE, you will work closely with product teams. You will...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

**Project** Description**: **Responsibilities**: - As a proactive member of the support team maintain the stability of the production environment, effectively managing incidents, problems and changes. - Continuously enhance existing processes and workflows to optimize efficiency and productivity. - Work seamlessly within the agile environment, contributing...

About the job Senior, Integration Development **Purpose of the job** Development and Support for integration Solutions within the information technology entity for telecommunication environment **Duties and responsibilities** - Participate in development of new integration services and operations support team to ensure delivery and resolution of...

**WHAT WE DO **| Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences. **WHY WE’RE DIFFERENT **| What makes us a...

CyShield is hiring a Cyber Defense Infrastructure Support Senior Specialist for Technology maintenance, administration and engineering of SOC technology platforms. **Job Description**: 1. Ensure that all log sources are reporting to the SIEM platform or other SOC technologies in order to maintain the availability of the logs. 2. Monitor the health of the...

About the job Senior, software Engineer Integration **Purpose of the job** Development and Support for integration Solutions within the information technology entity for telecommunication environment **Duties and responsibilities** - Participate in development of new integration services and operations support team to ensure delivery and resolution of...

We are seeking an experienced and talented Senior DevOps Engineer to join our dynamic team. As a Senior DevOps Engineer, you will play a crucial role in optimizing our software development and deployment processes, ensuring scalability, reliability, and security of our infrastructure, and driving continuous improvement in our DevOps practices. -...

Manage and support Card Management System and the flow of work across the bank card systems and services. - Investigate exceptions, identify repeating issues, own related incidents and problems and manage escalations to L3 Support / vendors as well as support the implementation of changes using the banks producers, management systems and operational tools. -...

Sutherland is seeking an attentive and goal-oriented person to join us as a **Senior Specialist for IT.** You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent transformation companies in the world, Sutherland...

**About the role**: Key tasks and responsibilities: - Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability. - Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and...

**Overview** - Leads the execution of the global operations model for end-to-end IT support, implementing best practices on support services delivery and covering compliance of service level agreements with extended teams and business end users. Coordinates and priortizes the support work, ensuring alignment between all IT service areas (Global and Sector)...

**Requisition ID**:317957 **Work Area**: Administration **Expected Travel**: 0 - 10% **Career Status**: Professional **Employment Type**: Regular Full Time **COMPANY DESCRIPTION** SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us...

**Requisition ID**:317957 **Work Area**: Administration **Expected Travel**: 0 - 10% **Career Status**: Professional **Employment Type**: Regular Full Time **COMPANY DESCRIPTION** SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us...