Senior Major Incident

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration & customer's...

**NetWitness - Tier-2 Incident Response Senior Advisor** As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments and...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

Applications Major Account Executive-220007GS **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** - **Experienced Senior Sales executive**, with track record of successful complex sales deals, recognized for exceeding customer expectations, strategic thinking and growth acceleration - **Lead...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

**About the role**: **Responsibilities**: Coordinates day-to-day execution of the process Identifying and implementing changes to the process Communicating new and changed policies Ensuring the standards and procedures are being followed Identifying and implementing process improvement Creating, analyzing and distributing process reports, KPI’s Act...

**About the role**: - Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...) - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s...

**About the role**: **Job Responsibilities & Scope** - Troubleshoot, identify, and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify, and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...). - Document all troubleshooting and provide regular updates for all actions...

**About the role**: Role below is responsible about Incident managment harmonization activity with Service desks in Egypt and Mauritius - To own and control the incident management through all ESC Service desks teams, propose and execute incident management improvements plan proactively and own the incident management reporting. - Responsible for...

**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

JOB PURPOSE Follow the Information Risk Management “IRM” strategy aligned with the bank business risk strategy to achieve the protection goals and objectives. Perform the compliance program to monitor the ongoing compliance with local laws, regulations and international standards relating to IT Risk as well as the bank risk policies through regular...

**Key Accountabilities and Decision Ownership**: - Is the main SPOC of the customer for all SLA topics and is responsible for maintaining the Technical SLAs in front of the customer for the whole enterprise product portfolio. - The senior TSM is continuously analyzing the quality of the offered technical services and identifies possible abnormalities. He/...

**TITLE**:Risk and Compliance Senior Officer - **TEAM/PROGRAMME**:Risk and Compliance - **LOCATION**:Country Office - Egypt - **GRADE**: 3 - **CONTRACT LENGTH**:1 year - **CHILD SAFEGUARDING**: Level 3: the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month...

**votre rôle**: As a UC & Cloud Crisis Manager, you will lead and coordinate incident management /Crisis Management activities for VIP customers, focusing on incidents related to UC & Cloud solutions. Serving as the primary contact and major incident leader, your role is pivotal in ensuring efficient incident resolution and acting as a bridge leader during...

**Position: Senior SOC Admin** **Company Overview**: ITS Information Technology Solutions is a leading provider of technology solutions and services in Giza, Egypt. We specialize in delivering innovative and reliable solutions to our clients, helping them achieve their business goals and stay ahead in the fast-paced world of technology. **Job...

**TITLE**:Risk and Compliance Senior Officer**TEAM/PROGRAMME**:Risk and Compliance**LOCATION**:Country Office - Egypt**GRADE**: 3**CONTRACT LENGTH**:1 year**CHILD SAFEGUARDING**: Level 3: the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or...

**About the role**: Orange Cyberdefense; a leading European Managed Security Services Provider, supporting business globally, is the strategic entity of the Orange Group dedicated to digital security that puts today's most pressing cyber security challenges at the heart of its brand. Our mission is to build a more secure digital society. We support companies...

**About the role**: Orange Cyberdefense; a leading European Managed Security Services Provider, supporting business globally, is the strategic entity of the Orange Group dedicated to digital security that puts today's most pressing cyber security challenges at the heart of its brand. Our mission is to build a more secure digital society. We support companies...