Application Manager Senior Specialist
1 day ago
Manage and support Card Management System and the flow of work across the bank card systems and services.
- Investigate exceptions, identify repeating issues, own related incidents and problems and manage escalations to L3 Support / vendors as well as support the implementation of changes using the banks producers, management systems and operational tools.
- Support the business in all technical aspects of card and payment space.
- Should be familiar with the overall credit cards transactions flow and all operational processes.
- Strong analytical skills, able to maintain service SLA. Build and maintain effective working relationships with IT colleagues and business partners.
**Qualifications**:
- A bachelor’s degree in engineering, computer science or equivalent experience in related field.
- 5-10 years of experience in computing systems, majority of which in card management systems and/or related space.
- Knowledge and experience of Euro-net card management system is prized as well as knowledge and understanding of operating environment (AS/400 / IBM System)
- Sound judgmental skills to identify and resolve problems.
- Able to use common sense in the appropriate context, and able to stay calm under pressure.
- Ability to build strong relationships and communicate with a wide spectrum of stakeholders.
- Ability to prioritize work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment.
- Require the ability to work with little to moderate supervision; the ability to take quick and timely escalation decisions.
**Salary**: E£10,000.00 - E£11,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Retail Banking: 5 years (preferred)
- Cards Products Managing: 5 years (preferred)
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