Bottleneck and Escalation Specialist

5 days ago


مصر, Egypt Mercedes-Benz Egypt S.A.E. Full time

**Aufgaben**:

- Main tasks
- Customer Support (Backorder and Bottleneck Handling)- Receive and reply to all dealers’ Bottleneck enquiries with parts status and expected dispatching date
- Follow up on open opportunities and taking all necessary actions to speed delivery
- Answer to parts orders/orders cancellation
- Construct a status report of any part still under manufacturing with expected factory release date or coded parts on a weekly basis
- Handle daily backorder inquires and communicate with logistics in finding solutions to speed delivery.
- Develop improvement proposals for the process

Escalation and Fastlane- Keep track of all escalations from retail network
- Create escalations for parts on Targenio System
- Follow up closely and keep customers updated with all escalations statuses
- Create a fastlane whenever hot cases / CPA cases are identified
- Insure escalations for parts under clearance is communicated to logistics manager for speedy delivery

Manual Sales Processing / Local Vendor Sales- Work closely with CS Parts Sales department to fulfill all required OTDs or manual sales orders
- Prepare the posting of local vendor parts
- Sell local vendor parts based on received documentation
- Support all internal deliveries follow up and sales procedures
- Hold responsibility of all employee sales including proper documentation and process implementation

Accessories / Collection Sales- Receive daily orders for accessories and collection
- First contact support for all accessories and collection orders i.e. Giftery, Amazon, etc
- Perform all sales operations and directly report to warehouse manager for picking and packing
- Deliver the parts to customers and insure quality check
- Communicate with CS Parts Dept. for HQ deliveries

**Qualifikationen**:

- Training and qualification- Bachelor’s Degree in Mechanical Engineering/Electrical Engineering is preferable.

Technical knowledge- Knowledge of spare parts systems is optional
- Aware of standard supply chain and logistics functions
- Aware of various spare parts within a vehicle with general knowledge of usage
- Excellent knowledge of MS Office Applications (Excel-PowerPoint-Word)

Soft skills/individual competence- Ability to work under pressure
- Problem-solving skills
- Negotiation skills
- Conflict resolution skills
- Willingness to work flexible hours
- Self-motivated and dynamic
- Excellent communication skills

Experience- 0-2 years of experience is required in related fields

Language- Fluency of spoken and written English language



  • مصر, Egypt WorkMotion Full time

    Welcome to our **Customer Experience Team**, the dedicated front line of our organisation, where client satisfaction is at the heart of our culture. Our team is responsible for guiding clients in understanding our product, solving their operational queries, collecting valuable feedback, driving client growth, and elevating HR processes to new heights. At our...


  • مصر, Egypt CEQUENS Full time

    CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...


  • مصر, Egypt Baron Hotels and Resorts Full time

    **Digital Media Specialist** Baron Hotels & Resorts Egypt, is a leading boutique chain management group that was established in 1980. The signature brand comprises 4 signature properties in Egypt, Baron Cairo, Baron Resort Sharm El Sheikh, Baron Palms Sharm El Sheikh (adults only) and Baron Palace Sahl Hasheesh, all developed to reflect the group’s...

  • Product Specialist Ih

    7 months ago


    مصر, Egypt QuidelOrtho Full time

    **The Opportunity**: QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...

  • IT Specialist

    9 months ago


    مصر, Egypt Ahram misr for traning and counsalting Full time

    As an IT Specialist, you will play a critical role in ensuring the smooth operation of our company's technological infrastructure. You will be responsible for providing technical support to our staff, maintaining our systems and networks, and implementing new technologies to enhance our efficiency and productivity نوع الوظيفة: دوام كامل,...

  • Quality Assurance

    7 months ago


    مصر, Egypt xpendless Full time

    Farhan RashadShadi Hudaifa (Xpendless) please review the modified version **Job Title: Quality Assurance (QA) Specialist** **Location**: Remote **Company**: Xpendless **About Us**: Xpendless is a pioneering fintech solution based in Qatar, empowering businesses of all sizes with seamless expense management and prepaid cards. As the first and only...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: The Service Management Specialist is responsible for managing supplier performance, relationship, contracts and financials and lead performance improvement initiative across IoT and VBPS. Service Management Specialist engage with key projects and suppliers to support with supplier onboarding and assure business requirements are delivered by...

  • Procurement Specialist

    7 months ago


    مصر, Egypt Johnson & Johnson Full time

    Janssen Egypt is recruiting for a **Procurement Specialist - Distributors Debit Notes** to be located in **Cairo, Egypt **. **Summary of the job**: As part of the Middle East Purchasing Hub Team, the Procurement Specialist for Debit Notes is responsible for the end-to-end processing of distributor claims and administrative tasks related to purchase order...


  • مصر, Egypt CEQUENS Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities**: - Act as Single Point of Contact...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: Responsible of all the offline tasks& activities and Real-time Management in Italy Enterprise team. As a RTM specialist is responsible for achieving the delivery and commercial targets while ensuring the stability and uptime of the Client systems and connectivity and take necessary contingency actions in case of problems to resolve any...


  • مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Business Excellence Specialist** **POSITION SNAPSHOT** Location: Head Office Company: Nestlé *** Nestlé is looking for someone to design and implement process and technical improvement initiatives ensuring compliance to Globe requirements for commercial systems and adherence to project deliverables and timelines. **A DAY IN THE LIFE ** - Work with...


  • مصر, Egypt Mercedes-Benz Manufacturing and Import Egypt Full time

    **Aufgaben**: **Objective of Position** As Procurement Senior Specialist, shall be responsible for providing strategic price negotiation approach to manage our company's procurement activities. This includes achievement sourcing new suppliers, ensuring that the purchased products and materials meet specific technical specifications, negotiating purchase...

  • Collections Specialist

    7 months ago


    مصر, Egypt Nawy Real Estate Full time

    The Collections Specialist’s main objective is to be responsible for managing overdue accounts, contacting customers with outstanding payments, and assisting in the collection of debts. Your role involves implementing strategies to recover outstanding balances, maintain customer relationships, and ensure compliance with company policies and...


  • مصر, Egypt Vodafone Full time

    **Description**: As a Digital Support Specialist you get to work in a flex open space, with a scrum master to help guide the process and a product owner to represent the business’ needs. **Job Responsibility**: - Ensure environment stability, availability ,security and performance through SLO’s, SLA’s and automation enforcement. - Develop and...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Network Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or have the knowledge through courses, with adequate knowledge of networking (cisco certified preferred). Role purpose is to provide technical service desk support to Premium service customers with complex solutions and complex SLA requirements in a...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Network Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or have the knowledge through courses, with adequate knowledge of networking (cisco certified preferred). Role purpose is to provide technical service desk support to Premium service customers with complex solutions and complex SLA requirements in a...

  • Vb Network Specialist

    7 months ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: Network Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or have the knowledge through courses, with adequate knowledge of networking (cisco certified preferred). Role purpose is to provide technical service desk support to Premium service customers with complex solutions and complex SLA requirements in a...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: Network Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or have the knowledge through courses, with adequate knowledge of networking (cisco certified preferred). Role purpose is to provide technical service desk support to Premium service customers with complex solutions and complex SLA requirements in a...


  • مصر, Egypt Dafater Full time

    Embark on an exciting journey with Dafater, a trailblazer in software solutions! We're seeking a dynamic Technical Support Specialist to lead our customer assistance efforts. Ready to shape the future of client support and satisfaction? Join us and make your mark today! **Key Responsibilities**: - Maintain a deep understanding of our software products,...


  • مصر, Egypt Paradise Inn Group for Hotels and Resorts Full time

    We are looking for an experienced and enthusiastic social media specialist to join our creative team. You will be responsible for creating social media campaigns and the day-to-day management of the company’s social media properties. Your passion for social media as a communications tool will result in the adoption and implementation of social media best...