Customer Escalation Support-spanish Speaker
5 days ago
**Role Purpose**:
As a customer escalation support you will provide a single point of contact for designated complex customers from Large corporate. As a result, you will be engaging with all Vodafone stakeholders to manage all queries related customer support activities.
**Key accountabilities and decision ownership**:
- Responsible for managing and owning the implementation, development and automation of customised bill production, for assigned managed services customers
- Acts as a central and key contact point for the Vodafone Business customers for billing queries and service.
- Maintain a disciplined, proactive approach to improve debt in query management
- Take ownership of problem and incident management, completing root cause analysis
- Accountable for ownership and escalation of billing issues
- Drive resolution of incidents and problems according to pre-specified requirements
- Collaborates with different IT teams for systems improvements and issue resolution
- Interfaces with revenue assurance teams and auditers
- Interfaces with internal and external suppliers
- Interfaces with internal Spain ccount teams as well as Vodafone SME customers and liaise closely with Customer representatives
- Respisonbile on updating the relevant systems and provides required reports.
- Ensure delivery of a positive experience for Vodafone Customers
**Core competencies, knowledge and experience**:
- C1 Spanish
- Excellent written and verbal communications & negotiations, as well as presentation skills.
- Excellent ability to manage customer relationships, their expectations (and define acceptance criteria), and to understand requirements of business and customer to ensure they are translated into technical delivery
- The ability to be an effective team player is essential
- Experience of working to targets in a highly pressured environment
- Analytical skills
- Ability to adapt communication style to suit audience and situation
- Experience of working to targets in a highly pressured environment
- Excellent use of MS Office suite
- Additional languages is a plus
**Must have technical / professional qualifications**:
- C1 Spanish
- English language is a plus
_VO**IS
-
Spanish Sales Executive and Customer Service
3 days ago
مصر, Egypt UAIS Insurance Full timeAre you fluent in Spanish and passionate about sales and customer service? We are looking for dynamic individuals to join our team as Spanish Sales Executives and Customer Service Representatives in Egypt. **Key Responsibilities**: - Conduct sales activities to promote our products/services to Spanish-speaking customers. - Handle customer inquiries and...
-
Wireless Rf Engineer(Spanish Speaker)
2 weeks ago
مصر, Egypt Eventum Solutions Full timeWireless RF Engineer(Spanish Speaker) Apply Now
-
Spanish Technical Support Advisor
3 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Spanish Technical Support Advisor **Job Description**: Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to...
-
Customer Service Representative
4 days ago
مصر, Egypt Xceed Full timeXceed Hiring *German Speakers* Salary up to 21,000 *Italian Speakers* Salary up to 14,600 *Spanish Speakers*. Salary up to 14,600 *Benefits:* Night shift allowance Social & Medical Insurance Transportation provided (door-to-door For Females After 9 pm) *Requirements*: - Fluent C1 Italian, Spanish and German Speakers to give the best customer service...
-
مصر, Egypt PK Global Full timeJob Title: Spanish Speaking Associate Customer Acquisition Specialist **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent...
-
Bilingual English
4 days ago
مصر, Egypt TTEC Full timeBilingual English & Spanish Customer Service Representative - Nights **Overview** Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands. Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on...
-
Premier Helpdesk Analyst
1 week ago
مصر, Egypt Travelport Full time**Travelport **is a place of opportunity. It’s our incredible team that makes our company great - our people drive our winning culture. **What’s Travelport?** Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and...
-
Culture Trainer
1 week ago
مصر, Egypt SpotOn TA Full timeAs a culture Trainer you will be conducting training sessions “on-site/virtually”, ensuring active participation and understanding among participants and more. **Deta**iled Duties and Responsibilities** - Collaborate with cross-functional teams to identify training needs and develop targeted learning solutions. - Evaluate the effectiveness of training...
-
Sales Representative
2 weeks ago
مصر, Egypt TTEC Full timeSales Representative - Spanish-English Bringing smiles is what we do at TTEC... for you and the customer as a **Sales Representative - Spanish-English - working in Cairo, Egypt**, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. **What You'll...
-
Spanish Contact Center Agent
1 week ago
مصر, Egypt Premier Services & Recruitment Full timeJob Description & Specification: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. -...
-
Project Manager
5 days ago
مصر, Egypt Teleperformance Full time**Summary**: The Project Manager manages key program / client projects, will work directly with clients to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments to ensure all aspects of each project are compatible and will hire new talent as needed to fulfill client needs. Oversee all aspects of...
-
Escalation Engineer
4 days ago
مصر, Egypt Microsoft Corporation Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a...
-
Customer Service/ Technical Support Advisor
4 days ago
مصر, Egypt PK Global Full timeJob Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding...
-
Archer - Representative 3, Inside Sales (Spanish
2 weeks ago
مصر, Egypt RSA Full time**Archer - Representative 3, Inside Sales (Spanish Speaker)** As a Sales Development Representative, you will develop relationships with new and existing clients, consulting on how Archer’s solutions and services fit into their needs. The SDR participates in a sales training program with sales training activities that develop skill sets surrounding...
-
Customer Service/ Technical Support Advisor
3 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...
-
Spanish Game Changer
3 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Spanish Game Changer **Job Description**: Due to our incredible growth, we’re looking for Customer Service Advisors with Spanish language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands. In this role, you'll: -...
-
Customer Service German Speaker
3 weeks ago
مصر, Egypt SSC Egypt Full timeWe are looking for a German Speaker who will be responsible for providing language support and assistance to our German-speaking clients and customers. You will have the opportunity to interact with clients, answer their queries, and provide them with the information they need. Additionally, you will assist in translating documents and ensuring the accuracy...
-
Advisor, Escalation Manager
7 days ago
مصر, Egypt RSA Full time**Advisor, Escalation Manager - SecurID** As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital...
-
Risk Manager, Abuse Escalations
5 days ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeBachelor's degree - Most investigations will be in English - One additional language is a must, preferably: Arabic, Spanish, Swedish, Polish or Dutch - Experience working in fraud or compliance organizations - High level of integrity and discretion to handle confidential information - Strong enthusiasm to provide superb customer service to executive...
-
Help Desk Representative Ii
6 days ago
مصر, Egypt NCR Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Title: Helpdesk Representative - German...