Escalation Engineer

**Aufgaben**: - Main tasks - Customer Support (Backorder and Bottleneck Handling)- Receive and reply to all dealers’ Bottleneck enquiries with parts status and expected dispatching date - Follow up on open opportunities and taking all necessary actions to speed delivery - Answer to parts orders/orders cancellation - Construct a status report of any part...

**Advisor, Escalation Manager - SecurID** As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital...

**The Elevator Pitch: Why will you enjoy this new opportunity?** Working with the Tanzu Escalation Management team, part of the Customer Experience organization within VMware’s Modern Applications and Management Business Group (MAMBG), you will connect with and be supported by your peers and colleagues. As an individual, you will have responsibility for...

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. We believe in improving performance through inspiring, engaging and developing our people. Personal growth is strongly supported and there are significant opportunities for career development. Joining us means you will be part of a global network...

**Location: Cairo, New Cairo, Egypt** **Requisition ID: 65071** **Schindler stands for mobility. Mobility needs experts.** **Join our team in Cairo.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the...

Department: Digital Services Type: Full Time **Qualifications**: - Bachelor's degree in Computer Engineering, Computer Science, or equivalent discipline. - Knowledge and experience delivering most of the following services - Mail, Storage (SANs),NTP, DNS, RADIUS, Web, SCCM, Virtualization, DHCP, SharePoint, TFS, Biztalk, CRM,Active Directory, Microsoft...

Conduct drive test activities and monitor the system to make sure it functions properly and work to trouble shoot any equipment failure. **Responsibilities**: - Conduct drive testing & data collection using LTE and UMTS systems - Monitor LTE data service, handoff between LTE and UMTS, upload/download activities, ping, short & long calls on multiple...

Engineering Identifying, diagnosing and resolving customers problems affecting network performance and escalate to higher level support using time based and severity criteria. **Requirements**: - Follow standard processes and procedures; - Do initial steps with the customers to solve or determine the physical problems. - Troubleshooting with the customers...

Engineering Identifying, diagnosing and resolving customers problems affecting network performance and escalate to higher level support using time based and severity criteria.

Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability. - Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management. - Resolve service incidents by...

**Location: Alex, Semouha, Egypt** **Job ID**: 76061 **We Elevate... You**: Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with a proud reputation for elevating not only buildings, but the well-being of...

Oracle Engineered systems and Cloud engineer (Cairo)-22000EXK **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** The ACS Advanced Service Engineering organization consists of a diverse, highly skilled, and specialized team Advanced Support Engineers (ASE) who bring deep technical...

**About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

**About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

**What you’ll do**: **Role purpose**: To operate and maintain the Services Management VAS nodes based on daily working hours & On call basis, solve individual or global internal/external customers complains., report and escalate the network problems according to the agreements & rules, and to implement required network changes with mínimal impact on the...

**Role purpose**: To operate and maintain the Services Management Payments nodes based on daily working hours & On call basis, solve individual or global internal/external customers complains., report and escalate the network problems according to the agreements & rules, and to implement required network changes with mínimal impact on the customers. **Key...

**Location: Giza, 6 October City, Egypt** **Requisition ID: 65577** **Schindler stands for mobility. Mobility needs experts.** **Join our team in Giza.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the...

Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability. - Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management. - Resolve service incidents by...

**About us** Qoyod is a fast-growing technology startup that provides seamless cloud based, state of the art accounting solutions that transform traditional business environments into an integrated technology framework that accelerates accounting operations and empowers accountants to be consultants and effective decision makers. Qoyod has been recognized by...