Office Support Escalation Engineer

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a...

**Aufgaben**: - Main tasks - Customer Support (Backorder and Bottleneck Handling)- Receive and reply to all dealers’ Bottleneck enquiries with parts status and expected dispatching date - Follow up on open opportunities and taking all necessary actions to speed delivery - Answer to parts orders/orders cancellation - Construct a status report of any part...

**The Elevator Pitch: Why will you enjoy this new opportunity?** Working with the Tanzu Escalation Management team, part of the Customer Experience organization within VMware’s Modern Applications and Management Business Group (MAMBG), you will connect with and be supported by your peers and colleagues. As an individual, you will have responsibility for...

**Role Purpose**: As a customer escalation support you will provide a single point of contact for designated complex customers from Large corporate. As a result, you will be engaging with all Vodafone stakeholders to manage all queries related customer support activities. **Key accountabilities and decision ownership**: - Responsible for managing and...

**Location: Cairo, New Cairo, Egypt** **Requisition ID: 65071** **Schindler stands for mobility. Mobility needs experts.** **Join our team in Cairo.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the...

**Advisor, Escalation Manager - SecurID** As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital...

b_labs is the transformation and digitization arm of B.TECH, on a mission to change the industry as we know it. We spearhead tech innovation at B.TECH, an organization that has been a cornerstone of the Egyptian retail industry. We are the engine powering B.TECH in achieving its goal of becoming the leading omni-channel platform for consumer electronics and...

As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. We believe in improving performance through inspiring, engaging and developing our people. Personal growth is strongly supported and there are significant opportunities for career development. Joining us means you will be part of a global network...

Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

**Role Purpose**: - As a - _Workplace IT Support Engineer_, you will be providing site and remote based technical support,- conducting maintenance & troubleshooting- activities as part of a dedicated regional team within the wider Infrastructure & Operations team that supports the entire organisation.- Working collaboratively through technical processes,...

**Role Purpose**: As a _Workplace IT Support Engineer_, you will be providing site and remote based technical support, conducting maintenance & troubleshooting activities as part of a dedicated regional team within the wider Infrastructure & Operations team that supports the entire organisation. Working collaboratively through technical processes,...

**Position**:           Associate Field Engineer **Location**: Field Work **Requirements**: - Training and Certification would be an advantage. Hardware Certification on Various Hardware platforms - Strong understanding of Windows/Unix fundamentals - AIX - IBM Certified System Expert - IBM Storage - IBM Certified Specialist - Midrange...

**Job Description**: **The Role** The Tech Support Engineer, as part of Brimore Product Engineering team provides support to our growing number of customers across different departments and segments. **What you will do** - Design and maintain the tech operational and support process. - Help our stakeholders in using our products to reach the customer...

**Summary**: Working closely with the engineering team leader, this person will be responsible among other tasks for providing daily technical assistance to our customers, solutions to various technical matters and support during maintenance activities planning and execution phases. Customer Support Engineering team supports the operation and maintenance of...

Engineering Identifying, diagnosing and resolving customers problems affecting network performance and escalate to higher level support using time based and severity criteria. **Requirements**: - Follow standard processes and procedures; - Do initial steps with the customers to solve or determine the physical problems. - Troubleshooting with the customers...

**We are seeking a motivated and customer-focused individual to join our team as a CrowdStrike Support Engineer.** **Responsibilities**: - **Troubleshoot customer issues related to CrowdStrike products and services.**: - **Escalate complex issues to the appropriate teams.**: - **Document your findings and solutions in a clear and concise manner.**: -...

Engineering Identifying, diagnosing and resolving customers problems affecting network performance and escalate to higher level support using time based and severity criteria.

**About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

**About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

Job Description **The Role** The Tech Support Engineer, as part of Brimore Product Engineering team provides support to our growing number of customers across different departments and segments. **What you will do** - Design and maintain the tech operational and support process. - Help our stakeholders in using our products to reach the customer business...